[cisco-voip] reporting bad service of Cisco TAC

[Lelio Fulgenzi]

Thanks Wes, 

I'll definitely be willing to participate. 

Lelio 


--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 


----- Original Message -----
From: "Wes Sisk" <wsisk at cisco.com> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
Cc: "Abebe Amare" <abucho at gmail.com>, "cisco voip" <cisco-voip at puck.nether.net> 
Sent: Wednesday, June 22, 2011 11:03:13 AM 
Subject: Re: [cisco-voip] reporting bad service of Cisco TAC 

Lelio, 

If in the near future you are presented with an alternative feedback mechanism as part of a limited scope Beta program then please consider giving it a try. We really do want to make it easier to do business with Cisco. "Easier" is subjective so we need to try a few things to better understanding what is "easier" to our customers. 

Regards, 
Wes 

On 6/22/2011 10:35 AM, Lelio Fulgenzi wrote: 


Wes, any idea on if/when the feedback tool will be modified to include multiple engineers? For example I've had cases where I escalated the case b/c of poor service. I don't want to give the final engineer bad marks. It would make sense to give a survey fir each escalation. Or something similar. 

Sent from my iPhone 

On Jun 22, 2011, at 10:13 AM, Wes Sisk < wsisk at cisco.com > wrote: 




Phone TAC, give your case number, ask to speak to the TAC Duty Manager. Air your grievances. 

Regards, 
Wes 

On 6/22/2011 3:29 AM, Abebe Amare wrote: 

Hello, 

We have a service contract through a systems integrator and have an open TAC case regarding ATA fax issue. But We are getting lousy service and inadequate response. How can I report this to Cisco Support? 

best regards, 

Abebe Amare 
Snr.Network Engineer 
VivaCell 
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