[cisco-voip] reporting bad service of Cisco TAC

[Carter, Bill]

I 2nd this. ATAs are not meant for Faxing. You should use FXS VIC cards
in voice gateways, VG202/204, or VG224.

 

I would start with you Cisco Account team. Finally you can try
escalating the case within TAC. When you are talking with your TAC
engineer say "I wish to escalate this case".

 

I have worked on several Cisco ATAs connected to FAX devices. If you get
it working, you will still be looking at 50%-70% successful fax rates.

 

I suggest working with the systems integrator to replace the ATA devices
connected to FAX devices with the FXS devices listed above.

 

Wish I had better news.

 

-Bill Carter

BillyC5022.blogspot.com <http://billyc5022.blogspot.com/> 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Gregory Wenzel
Sent: Friday, July 15, 2011 4:41 PM
To: Abebe Amare
Cc: cisco voip
Subject: Re: [cisco-voip] reporting bad service of Cisco TAC

 

First you need to know that the sts were never meant to support high
speed fax. Whom ever sold them to you should be dropped. Go with202/204
you will never need help once they are set up.
On Jun 22, 2011 12:38 AM, "Abebe Amare" <abucho at gmail.com> wrote:
>
> Hello,
>
> We have a service contract through a systems integrator and have an
open TAC case regarding ATA fax issue. But We are getting lousy service
and inadequate response. How can I report this to Cisco Support? 
>
> best regards,
>
> Abebe Amare
> Snr.Network Engineer
> VivaCell
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
With

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20110717/3857b5b3/attachment.html>