[cisco-voip] reporting bad service of Cisco TAC

[Abebe Amare]

Hi guys,

I have tried pass-through mode with H323 and SCCP image on the ATA.
Also I have tried the VIC-2FXS card. I have better result with the
ATA. May be what makes my case particular is the ISDN PRI goes to a
GSM carrier and they use VSAT modem compression on the international
connection. I have escalated the issue to TAC through our system
integrator but all they did is ask me to send them debugs all the
time. I know they have to collect information to get to the root of
the problem but doing the same thing over and over for a long period
of time is annoying that is why I wanted to report the case. Still now
they haven't provided a solution. Good thing we have email. Otherwise
this fax using ATA will never work.

best regards,

Abebe Amare
Network Engineer,
Network of the world, VivaCell


On 7/18/11, Buchanan, James <jbuchanan at presidio.com> wrote:
> I have seen very few issues with ATAs running fax machines that were not
> somehow related to misconfiguration of the voice gateway or misconfiguration
> of the region setting for the device. I generally use them only with fax
> pass-through since fax relay is only supported at 7200 bps.
>
> James Buchanan| UC Technology Manager | Presidio South | Presidio Networked
> Solutions
> 12 Cadillac Dr Ste 130 Brentwood, TN 37027 |
> jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>
> D: 615-866-5729 | F:615-866-5781  www.presidio.com<http://www.presidio.com/>
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons (AM)
> Sent: Sunday, July 17, 2011 8:01 PM
> To: Carter, Bill; Gregory Wenzel; Abebe Amare
> Cc: cisco voip
> Subject: Re: [cisco-voip] reporting bad service of Cisco TAC
>
> You'll have better results with another newer product.  Usually I see slower
> fax rates e.g. 9600 baud on the ATA. However I do have customers with
> everything from postage meters to Visa card readers on them working albeit
> slower rates. Look into modem passthrough.
>
> Jason Aarons
> Consultant
> Dimension Data
> 904-338-3245 mobile
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Carter, Bill
> Sent: Sunday, July 17, 2011 6:11 PM
> To: Gregory Wenzel; Abebe Amare
> Cc: cisco voip
> Subject: Re: [cisco-voip] reporting bad service of Cisco TAC
>
>
> I 2nd this. ATAs are not meant for Faxing. You should use FXS VIC cards in
> voice gateways, VG202/204, or VG224.
>
> I would start with you Cisco Account team. Finally you can try escalating
> the case within TAC. When you are talking with your TAC engineer say "I wish
> to escalate this case".
>
> I have worked on several Cisco ATAs connected to FAX devices. If you get it
> working, you will still be looking at 50%-70% successful fax rates.
>
> I suggest working with the systems integrator to replace the ATA devices
> connected to FAX devices with the FXS devices listed above.
>
> Wish I had better news.
>
> -Bill Carter
> BillyC5022.blogspot.com<http://billyc5022.blogspot.com/>
>
> From:
> cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>
> [mailto:cisco-voip-bounces at puck.nether.net]<mailto:[mailto:cisco-voip-bounces at puck.nether.net]>
> On Behalf Of Gregory Wenzel
> Sent: Friday, July 15, 2011 4:41 PM
> To: Abebe Amare
> Cc: cisco voip
> Subject: Re: [cisco-voip] reporting bad service of Cisco TAC
>
>
> First you need to know that the sts were never meant to support high speed
> fax. Whom ever sold them to you should be dropped. Go with202/204 you will
> never need help once they are set up.
> On Jun 22, 2011 12:38 AM, "Abebe Amare"
> <abucho at gmail.com<mailto:abucho at gmail.com>> wrote:
>>
>> Hello,
>>
>> We have a service contract through a systems integrator and have an open
>> TAC case regarding ATA fax issue. But We are getting lousy service and
>> inadequate response. How can I report this to Cisco Support?
>>
>> best regards,
>>
>> Abebe Amare
>> Snr.Network Engineer
>> VivaCell
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
> With
>
>
> itevomcid
>