[cisco-voip] reporting bad service of Cisco TAC

[Buchanan, James]

I have seen very few issues with ATAs running fax machines that were not somehow related to misconfiguration of the voice gateway or misconfiguration of the region setting for the device. I generally use them only with fax pass-through since fax relay is only supported at 7200 bps.

James Buchanan| UC Technology Manager | Presidio South | Presidio Networked Solutions
12 Cadillac Dr Ste 130 Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>
D: 615-866-5729 | F:615-866-5781  www.presidio.com<http://www.presidio.com/>

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons (AM)
Sent: Sunday, July 17, 2011 8:01 PM
To: Carter, Bill; Gregory Wenzel; Abebe Amare
Cc: cisco voip
Subject: Re: [cisco-voip] reporting bad service of Cisco TAC

You'll have better results with another newer product.  Usually I see slower fax rates e.g. 9600 baud on the ATA. However I do have customers with everything from postage meters to Visa card readers on them working albeit slower rates. Look into modem passthrough.

Jason Aarons
Consultant
Dimension Data
904-338-3245 mobile

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Carter, Bill
Sent: Sunday, July 17, 2011 6:11 PM
To: Gregory Wenzel; Abebe Amare
Cc: cisco voip
Subject: Re: [cisco-voip] reporting bad service of Cisco TAC


I 2nd this. ATAs are not meant for Faxing. You should use FXS VIC cards in voice gateways, VG202/204, or VG224.

I would start with you Cisco Account team. Finally you can try escalating the case within TAC. When you are talking with your TAC engineer say "I wish to escalate this case".

I have worked on several Cisco ATAs connected to FAX devices. If you get it working, you will still be looking at 50%-70% successful fax rates.

I suggest working with the systems integrator to replace the ATA devices connected to FAX devices with the FXS devices listed above.

Wish I had better news.

-Bill Carter
BillyC5022.blogspot.com<http://billyc5022.blogspot.com/>

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net]<mailto:[mailto:cisco-voip-bounces at puck.nether.net]> On Behalf Of Gregory Wenzel
Sent: Friday, July 15, 2011 4:41 PM
To: Abebe Amare
Cc: cisco voip
Subject: Re: [cisco-voip] reporting bad service of Cisco TAC


First you need to know that the sts were never meant to support high speed fax. Whom ever sold them to you should be dropped. Go with202/204 you will never need help once they are set up.
On Jun 22, 2011 12:38 AM, "Abebe Amare" <abucho at gmail.com<mailto:abucho at gmail.com>> wrote:
>
> Hello,
>
> We have a service contract through a systems integrator and have an open TAC case regarding ATA fax issue. But We are getting lousy service and inadequate response. How can I report this to Cisco Support?
>
> best regards,
>
> Abebe Amare
> Snr.Network Engineer
> VivaCell
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
With


itevomcid
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