[cisco-voip] Sample UCCX script for maximum wait-time

[Dennis Heim]

You need to pull the reporting statistic for the current wait time. Then compare that against your threshold, maybe 10 minutes, and then do a select resource to the second group queue, or send to VM or whatever that alternative treatment that you have defined.

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Louis Koekemoer (ZA)
Sent: Sunday, July 31, 2011 10:15 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Sample UCCX script for maximum wait-time


I'm in need of a sample UCCX script for maximum wait-time. So if someone has been in the queue for more than 10 minutes, I would to route it to a different queue. Any responses will be appreciated.

Regards

Louis Koekemoer
Senior Cisco IPT Systems Engineer
Converged Communications
Dimension Data (South Africa)

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