[cisco-voip] UCCX application manager in partal service

[davidytk]

Hi Rasim

 

If I can't find the partial in the MIVR, any other reason making the partial
service in application manager.

 

Thanks

Best Regards

David

 

  _____  

From: Rasim Duric [mailto:rduric at uoguelph.ca] 
Sent: Friday, June 03, 2011 8:27 PM
To: 'davidytk'; cisco-voip at puck.nether.net; ccielab at groupstudy.com
Subject: RE: [cisco-voip] UCCX application manager in partal service

 

If you have a windows version of UCCX (v4, v7) it should be in this
directory:

C:\Program Files\wfavvid\log\MIVR or through the Application Administrator.

 

Not sure for Linux, but I'd assume you could access it through the
Application Administrator.

 

Rasim Duric

Network Analyst (CCS)

University of Guelph

Guelph, N1G 2W1, ON

519-824-4120x53146

rduric at uoguelph.ca

 

From: davidytk [mailto:davidytk at netvigator.com] 
Sent: June-03-11 8:18 AM
To: 'Rasim Duric'; cisco-voip at puck.nether.net; ccielab at groupstudy.com
Subject: RE: [cisco-voip] UCCX application manager in partal service

 

Hi Rasim

 

How can I get the MIVR log in UCCX? I am not much knowledge in UCCX? Please
help.

 

Thanks

Best Regards

David

 

  _____  

From: Rasim Duric [mailto:rduric at uoguelph.ca] 
Sent: Friday, June 03, 2011 8:16 PM
To: 'davidytk'; cisco-voip at puck.nether.net; ccielab at groupstudy.com
Subject: RE: [cisco-voip] UCCX application manager in partal service

 

Search for the 'partial' in the MIVR logs. I had this problem a couple of
times. The first time a call subflow script was missing and the second time
I had a wrong name of the queue. 

 

Rasim Duric

Network Analyst (CCS)

University of Guelph

Guelph, N1G 2W1, ON

519-824-4120x53146

rduric at uoguelph.ca

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of davidytk
Sent: June-03-11 6:46 AM
To: cisco-voip at puck.nether.net; ccielab at groupstudy.com
Subject: [cisco-voip] UCCX application manager in partal service

 

Hi All

 

My customer face a problem on the UCCX. The application manager run in
partial service suddenly. The customer restart it and the problem resumed.

 

We have logged a case to Cisco to investigate this case, but Cisco said they
can't find any root cause why the service run in partial service.

 

Does any one know any possible reason why the application manager run in
partial service? The customer did not change/upload any new script.

 

Thanks

Best Regards

David



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