[cisco-voip] UCCX application manager in partal service

[Buchanan, James]

Hello,
If you stop and restart the CRS Engine, does the problem go away? If not, look in your MIVR log immediately after restarting the CRS Engine. That should give you the script that is causing the Partial Service (if one indeed is).

Thanks,

James Buchanan | Technology Manager, UC | South Region | Presidio Networked Solutions
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at ctiusa.com>
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com<http://www.presidio.com/>
CCIE #25863, Voice


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of davidytk
Sent: Saturday, June 04, 2011 5:45 AM
To: 'Rasim Duric'; cisco-voip at puck.nether.net; ccielab at groupstudy.com
Subject: Re: [cisco-voip] UCCX application manager in partal service

Hi Rasim

If the problem like "subflow script" , what should be the message in MIVR log. Also any recommendation to avoid this problem happen in future.

Thanks
Best Regards
David

________________________________
From: Rasim Duric [mailto:rduric at uoguelph.ca]
Sent: Friday, June 03, 2011 8:16 PM
To: 'davidytk'; cisco-voip at puck.nether.net; ccielab at groupstudy.com
Subject: RE: [cisco-voip] UCCX application manager in partal service

Search for the 'partial' in the MIVR logs. I had this problem a couple of times. The first time a call subflow script was missing and the second time I had a wrong name of the queue.

Rasim Duric
Network Analyst (CCS)
University of Guelph
Guelph, N1G 2W1, ON
519-824-4120x53146
rduric at uoguelph.ca<mailto:rduric at uoguelph.ca>

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of davidytk
Sent: June-03-11 6:46 AM
To: cisco-voip at puck.nether.net; ccielab at groupstudy.com
Subject: [cisco-voip] UCCX application manager in partal service

Hi All

My customer face a problem on the UCCX. The application manager run in partial service suddenly. The customer restart it and the problem resumed.

We have logged a case to Cisco to investigate this case, but Cisco said they can't find any root cause why the service run in partial service.

Does any one know any possible reason why the application manager run in partial service? The customer did not change/upload any new script.

Thanks
Best Regards
David


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