[cisco-voip] UCCX application manager in partal service

[davidytk]

Hi Buchanan

 

When we restart the application manager service, the service resume normal.
However, Cisco cannot find any error in the MIVR log. Do you have experience
on this before ? If yes, what is the possible reason and any recommendation
to avoid this problem.

 

Thanks

Best Regards

David

 

 

  _____  

From: Buchanan, James [mailto:jbuchanan at presidio.com] 
Sent: Saturday, June 04, 2011 7:59 PM
To: davidytk; 'Rasim Duric'; cisco-voip at puck.nether.net;
ccielab at groupstudy.com
Subject: RE: [cisco-voip] UCCX application manager in partal service

 

Hello,

If you stop and restart the CRS Engine, does the problem go away? If not,
look in your MIVR log immediately after restarting the CRS Engine. That
should give you the script that is causing the Partial Service (if one
indeed is).

 

Thanks,

 

James Buchanan | Technology Manager, UC | South Region | Presidio Networked
Solutions 
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com
<mailto:jbuchanan at ctiusa.com> 
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com
<http://www.presidio.com/>  

CCIE #25863, Voice

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of davidytk
Sent: Saturday, June 04, 2011 5:45 AM
To: 'Rasim Duric'; cisco-voip at puck.nether.net; ccielab at groupstudy.com
Subject: Re: [cisco-voip] UCCX application manager in partal service

 

Hi Rasim

 

If the problem like "subflow script" , what should be the message in MIVR
log. Also any recommendation to avoid this problem happen in future.


Thanks

Best Regards

David

 

  _____  

From: Rasim Duric [mailto:rduric at uoguelph.ca] 
Sent: Friday, June 03, 2011 8:16 PM
To: 'davidytk'; cisco-voip at puck.nether.net; ccielab at groupstudy.com
Subject: RE: [cisco-voip] UCCX application manager in partal service

 

Search for the 'partial' in the MIVR logs. I had this problem a couple of
times. The first time a call subflow script was missing and the second time
I had a wrong name of the queue. 

 

Rasim Duric

Network Analyst (CCS)

University of Guelph

Guelph, N1G 2W1, ON

519-824-4120x53146

rduric at uoguelph.ca

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of davidytk
Sent: June-03-11 6:46 AM
To: cisco-voip at puck.nether.net; ccielab at groupstudy.com
Subject: [cisco-voip] UCCX application manager in partal service

 

Hi All

 

My customer face a problem on the UCCX. The application manager run in
partial service suddenly. The customer restart it and the problem resumed.

 

We have logged a case to Cisco to investigate this case, but Cisco said they
can't find any root cause why the service run in partial service.

 

Does any one know any possible reason why the application manager run in
partial service? The customer did not change/upload any new script.

 

Thanks

Best Regards

David



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