[cisco-voip] Unity Transferring to an external number

[Buchanan, James]

Make sure you don't have any alternate transfer rules enabled. Sometimes on a CH the alternate transfer rule gets enabled.

James Buchanan | Technology Manager, UC | South Region | Presidio Networked Solutions
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at ctiusa.com>
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com<http://www.presidio.com/>
CCIE #25863, Voice


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of O'Brien, Neil
Sent: Friday, June 17, 2011 3:34 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Unity Transferring to an external number

Hi,
I won't go into the whys but I have Unity Connection 8.5 and I need a call handler (an option 2 off an auto attendant) to transfer the call to an external number if option 2 is selected.  I continue to get "Sorry, this number did not answer"
I've tried a few things that haven't worked:

 *   Under Caller Input of the main call handler, configure option 2 to transfer to an alternate extension which I put in the external number
 *   Configure another call handler and configure the transfer rules settings here to go to the external number and set option 2 to go to this call handler.
I didn't expect the above to work because the voicemail ports do not have a CSS that allows them to call external numbers.  So I confgured a translation pattern with a DN in the CSS that the voicemail ports are able to reach and translated it to the external number but it still doesn't work.  Thinking that the Call handler monitors it in some way (even though i've set it to release to switch) I set up a CTI Route Point with CFA to the external number and still the same problem.
The CSS of the TP is allowed call the number and if  I dial the TP independent of the CH it works fine.
I've already posted over at the Cisco Support Forum as well but not much joy there either.
I'd appreciate some pointers if you can think of anything??
Thanks,
Neil




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