[cisco-voip] UCCX application manager in partal

[irivas at fasis.es]

 tell me that Cisco has solved this problem for the next version: 7.0.2
 also, they developed a "patch" for version 7.0.1

 and confirmed that "is caused by a synch issue within the telephony 
 subsystem and CCM" as said Edward

 byebye
 ignacio


 On Mon, 6 Jun 2011 14:40:10 -0400 (EDT), Rasim Duric wrote:
> It's in the subject...
>
> Rasim Duric
> Network Analyst (CCS)
> University of Guelph
> Guelph, N1G 2W1, ON
> 519-824-4120x53146
> rduric at uoguelph.ca
>
> -----Original Message-----
> From: Countryman, Edward [mailto:Edward.Countryman at provena.org]
> Sent: June-06-11 2:11 PM
> To: davidytk; Dennis Heim; Rasim Duric; irivas at fasis.es;
> cisco-voip at puck.nether.net
> Subject: RE: [cisco-voip] UCCX application manager in partal
>
> Which actual service (from Control center) is running in partial 
> service?
>
> More often than not when a CCX Engine service goes to partial service 
> it
> is caused by a synch issue within the telephony subsystem and CCM.
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of davidytk
> Sent: Monday, June 06, 2011 9:48 AM
> To: 'Dennis Heim'; 'Rasim Duric'; irivas at fasis.es;
> cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] UCCX application manager in partal
>
> 7.0.1 SR5
>
> -----Original Message-----
> From: Dennis Heim [mailto:Dennis.Heim at cdw.com]
> Sent: Monday, June 06, 2011 10:17 PM
> To: Rasim Duric; 'davidytk'; irivas at fasis.es; 
> cisco-voip at puck.nether.net
> Subject: RE: [cisco-voip] UCCX application manager in partal
>
> What version of uccx are you running?
>
> Dennis Heim
> Network Voice Engineer
> CDW  Advanced Technology Services
> 11711 N. Meridian Street, Suite 225
> Carmel, IN  46032
>
> 317.569.4255 Single Number Reach
> 317.569.4201 Fax
> dennis.heim at cdw.com
> cdw.com/content/solutions/unified-communications/
>
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Rasim Duric
> Sent: Monday, June 06, 2011 5:56 AM
> To: 'davidytk'; irivas at fasis.es; cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] UCCX application manager in partal
>
> Hi David,
>
> I'd suggest you restart the server regularly, at least once every 
> couple
> of
> months, especially if it is a windows version on UCCX.
>
> Another suggestion is that you read some Cisco UCCX manuals, for 
> example
> this one:
> 
> http://www.google.ca/search?sourceid=navclient&ie=UTF-8&rlz=1T4GGLL_enCA37
> 4CA375&q=uccx+7.0%281%29+serviceability+manual
>
> You could also take a UCCX course which could significantly improve 
> your
> knowledge in a short time.
>
> YouTube has some nice videos.
>
>
>
> Rasim Duric
> Network Analyst (CCS)
> University of Guelph
> Guelph, N1G 2W1, ON
> 519-824-4120x53146
> rduric at uoguelph.ca
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of davidytk
> Sent: June-05-11 11:40 PM
> To: irivas at fasis.es; cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] UCCX application manager in partal
>
> Hi Ignacio
>
> This is confused with me now. What is your test, can you explain in 
> more
> detail as I have no much knowledge in UCCX system.
>
> From my customer concern, any reason to make the application manager
> running
> in partial service. We all agree this is related to script issue. 
> What is
> the possible reason for this case (restart the service to resume the
> service) ? Any recommendation to avoid this problem happen again.
>
> Thanks
> Best Regards
> David
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of 
> irivas at fasis.es
> Sent: Monday, June 06, 2011 2:50 AM
> To: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] UCCX application manager in partal
>
>  hello , david
>
>  a possibility, to test......, is convert the 'CTI router & DN into
> callmanager', to trigger telephony in UCCX register with callmanager.
>
>  and wait.....
>
>  ignacio
>
>
>> Hi Ignacio
>>
>> Finally, how to explain to your customer for this case. Any
>> recommendation to avoid this case ?
>>
>> Thanks
>> Best Regards
>> David
>>
>> -----Original Message-----
>> From: cisco-voip-bounces at puck.nether.net
>> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
>> irivas at fasis.es
>> Sent: Sunday, June 05, 2011 1:17 AM
>> To: cisco-voip at puck.nether.net
>> Subject: Re: [cisco-voip] UCCX application manager in partal
>> service(davidytk)
>>
>>
>>  We have this same problem for 9 months ago. Since that time we open 
>> a
>> Cisco TAC. Unable to find the problem. They have tried everything.
>> What
>>  else does to remain in Service, a solution is passed cti CCM router
>> as  trigger of UCCX
>>
>>  best regards
>>  Ignacio
>>
>>
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