[cisco-voip] reporting bad service of Cisco TAC

[Ki Wi]

For partners, do not use the feedback tools, I got into trouble once when I used it and give the Tac engineer a low rating. Basically it created a big woohaa between my company and cisco, quite a few ppl was involved and question me this and that. 

I'm instructed to speak to duty manager instead of using the feedback form. From that point onwards, I never do a single feedback form from Cisco. =\

Sent from my iPhone
Pls pardon my fat fingers.

On Jun 22, 2011, at 10:02 PM, Wes Sisk <wsisk at cisco.com> wrote:

> Phone TAC, give your case number, ask to speak to the TAC Duty Manager. Air your grievances.
> 
> Regards,
> Wes
> 
> On 6/22/2011 3:29 AM, Abebe Amare wrote:
>> 
>> Hello,
>> 
>> We have a service contract through a systems integrator and have an open TAC case regarding ATA fax issue. But We are getting lousy service and inadequate response. How can I report this to Cisco Support? 
>> 
>> best regards,
>> 
>> Abebe Amare
>> Snr.Network Engineer
>> VivaCell
>> 
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
> 
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