[cisco-voip] reporting bad service of Cisco TAC

[Lelio Fulgenzi]

Wes, any idea on if/when the feedback tool will be modified to include multiple engineers? For example I've had cases where I escalated the case b/c of poor service. I don't want to give the final engineer bad marks. It would make sense to give a survey fir each escalation. Or something similar. 

Sent from my iPhone

On Jun 22, 2011, at 10:13 AM, Wes Sisk <wsisk at cisco.com> wrote:

> Phone TAC, give your case number, ask to speak to the TAC Duty Manager. Air your grievances.
> 
> Regards,
> Wes
> 
> On 6/22/2011 3:29 AM, Abebe Amare wrote:
>> 
>> Hello,
>> 
>> We have a service contract through a systems integrator and have an open TAC case regarding ATA fax issue. But We are getting lousy service and inadequate response. How can I report this to Cisco Support? 
>> 
>> best regards,
>> 
>> Abebe Amare
>> Snr.Network Engineer
>> VivaCell
>> 
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> 
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