[cisco-voip] Unity Connection 8.5(1)SU1 subscriber login "You have 1 new message, The message is currently not available"

[Jason Aarons (AM)]

Fix for CuFileSync, is in 8.5.1.12024-1 which is available from Cisco TAC.

Again I have a cluster, only occurs when Subscriber takes calls, workaround is to have Publisher take calls.

I was able to confirm the bug:
11:02:54.211 |32024,,,CuFileSync,1,ERROR: Failed reading from pipe. errno=5
(CuFSTransporter.cpp:1156)
11:02:54.211 |32024,,,CuFileSync,1,Failed getting response after pushing a
file. 0x80004004 (CuFSTransporter.cpp:581)
11:02:54.211 |32024,,,CuFileSync,1,Failed syncing
/var/opt/cisco/connection/spool/drop/0e2ed01c-442e-45cc-b9f1-4c952c3a9efd.em
l to one transporter, h=0x80004004 (E_ABORT) (CuFSDirectory.cpp:682)
11:02:54.211 |32024,,,CuFileSync,1,Error handling add
(0e2ed01c-442e-45cc-b9f1-4c952c3a9efd.eml). Will try again next time.
0x80004004 (CuFSDirectory.cpp:612)
11:02:54.211 |32024,,,CuFileSync,1,Failed syncing
/var/opt/cisco/connection/spool/drop/1060dd40-1d78-4bfd-8245-41b8b6302c24.em
l to one transporter, h=0x8000FFFF (E_UNEXPECTED) (CuFSDirectory.cpp:682)
11:02:54.211 |32024,,,CuFileSync,1,Error handling add
(1060dd40-1d78-4bfd-8245-41b8b6302c24.eml). Will try again next time.
0x8000ffff (CuFSDirectory.cpp:612)
11:02:54.211 |32024,,,CuFileSync,1,CuFSStatefuleDirectory::HandleChange
failed: 0x8000ffff (CuFSDirectory.cpp:800)
11:02:54.211 |32024,,,CuFileSync,1,HRESULT CuFileSync::HandleChange(int)
0x8000FFFF (E_UNEXPECTED) (CuFileSync.cpp:854)
11:02:54.211 |32024,,,CuFileSync,1,ERROR: HandleChange returned 0x8000ffff
(CuFileSync.cpp:811)

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fet
chBugDetails&bugId=CSCtd79132

From: Jason Aarons (AM)
Sent: Wednesday, June 22, 2011 7:58 PM
To: cisco-voip (cisco-voip at puck.nether.net)
Subject: Unity Connection 8.5(1)SU1 subscriber login "You have 1 new message, The message is currently not available"

This thread is similar/identical to what I'm seeing at two different customers running 8.5(1)SU1 both have CXN clusters..opened TAC case 618174575 , where the Cisco SE restarted the "Connection Message Transfer Agent" on the CXN Publisher

https://supportforums.cisco.com/message/3307034#3307034

CSCtl94104
CSCtd27767

8.5(1)SU1 CXN Clustered environment, Subscriber handles calls via SIP to CallManager.  Users were migrated via COBRAS and Bulk Edit to Enable LDAP.  Been running 24 hours in production, I just called and left a co-worker a messages, he presses Messages, hears "Hello, you have 1 new messages. The Message is currently not enabled"
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