[cisco-voip] Night Service Feature?

[Lelio Fulgenzi]

You can consider unity/connection callhandlers and schedules w/ alternate greetings. If you make the closed and alternate behaviors the same, your staff can wait close manually using the alternate greeting or wait until the schedule takes effect.

If your using IPCC(x), you should still be able to route calls through Unity first. Otherwise, you can build a database dip into your script which reads a file. The file itself is updated using another script which writes the database values of closed or open. 

Sent from my iPhone

On Jun 27, 2011, at 1:00 PM, "Norton, Mike" <mikenorton at pwsd76.ab.ca> wrote:

> I stand corrected. Your supply-and-demand-based health care is foreign to me. ;-)
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> Mike Norton
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> I.T. Support
> 
> Peace Wapiti School Division No. 76
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> Helpdesk: 780-831-3080
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> Direct: 780-831-3076
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> From: Countryman, Edward [mailto:Edward.Countryman at provena.org] 
> Sent: June-27-11 10:49 AM
> To: Norton, Mike; James.Brown at barclayswealth.com; cisco-voip at puck.nether.net
> Subject: RE: Night Service Feature?
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> au contraire!    These two offices have flexible hours based on patient loads.  They tend to close early on some days and stay late on others.  Believe me I tried selling scheduled times it just doesn’t work for them. 
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> This is the first time I haven’t been able to reproduce (in some fashion) a PBX feature from a system I am replacing…..   L
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> From: Norton, Mike [mailto:mikenorton at pwsd76.ab.ca] 
> Sent: Monday, June 27, 2011 11:34 AM
> To: Countryman, Edward; James.Brown at barclayswealth.com; cisco-voip at puck.nether.net
> Subject: RE: Night Service Feature?
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> The whole concept of a “night” button strikes me as an obsolete holdover from back in the day when key systems didn’t have clocks in them. I always implement special after-hours treatment using time-of-day partitions.  No need for manual button-pressing, this isn’t the 80’s. It’s not as if a doctor’s office doesn’t know their business hours in advance.
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>  
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> --
> 
> Mike Norton
> 
> I.T. Support
> 
> Peace Wapiti School Division No. 76
> 
> Helpdesk: 780-831-3080
> 
> Direct: 780-831-3076
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> 
>  
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> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Countryman, Edward
> Sent: June-27-11 10:21 AM
> To: James.Brown at barclayswealth.com; cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Night Service Feature?
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> Unfortunately, the inbound call will hit the auto attendant before the desk phone so forwarding the desk phone doesn’t help me execute the night logic in the attendant.   
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> I am really stumped on an easy way to do this for users.
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> From: James.Brown at barclayswealth.com [mailto:James.Brown at barclayswealth.com] 
> Sent: Monday, June 27, 2011 8:55 AM
> To: Countryman, Edward; cisco-voip at puck.nether.net
> Subject: RE: Night Service Feature?
> 
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> Are you able to do a call forward on the line into voicemail every night? You could record a WAV and paste it into a Unity Call Handler greeting.
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> Regards
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> James.
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> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Countryman, Edward
> Sent: 27 June 2011 12:40
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Night Service Feature?
> 
> I am replacing small Avaya systems in a couple of my physician offices that are accustomed to using a feature button on the phone to place the office in “night service”.  
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> The office uses an auto attendant that executes different logic based on the status of this feature (on or off)
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> Anyone have any ideas how I might recreate that functionality?
> 
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