[cisco-voip] Night Service Feature?
Wes Sisk
wsisk at cisco.com
Mon Jun 27 13:38:06 EDT 2011
Phones have LCD and do just fine accessing web services. Modify the
custom AA script to do a database dip for treatment. Put up a simple
web page for changing that. Make the web service a service on the phones.
Regards,
Wes
On 6/27/2011 1:25 PM, Countryman, Edward wrote:
>
> Also considered this however, but how does a user update a CALL
> HANDLER to change the greeting type??
>
> My thought on this was to send them to the unity user web page but
> call handlers aren’t an option that I can see there.
>
> (P.S. We are not connection, but rather unity 7.x)
>
> *From:*Lelio Fulgenzi [mailto:lelio at uoguelph.ca]
> *Sent:* Monday, June 27, 2011 12:06 PM
> *To:* Norton, Mike
> *Cc:* Countryman, Edward; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Night Service Feature?
>
> You can consider unity/connection callhandlers and schedules w/
> alternate greetings. If you make the closed and alternate behaviors
> the same, your staff can wait close manually using the alternate
> greeting or wait until the schedule takes effect.
>
> If your using IPCC(x), you should still be able to route calls through
> Unity first. Otherwise, you can build a database dip into your script
> which reads a file. The file itself is updated using another script
> which writes the database values of closed or open.
>
> Sent from my iPhone
>
>
> On Jun 27, 2011, at 1:00 PM, "Norton, Mike" <mikenorton at pwsd76.ab.ca
> <mailto:mikenorton at pwsd76.ab.ca>> wrote:
>
> I stand corrected. Your supply-and-demand-based health care is
> foreign to me. ;-)
>
> --
>
> Mike Norton
>
> I.T. Support
>
> Peace Wapiti School Division No. 76
>
> Helpdesk: 780-831-3080
>
> Direct: 780-831-3076
>
> *From:*Countryman, Edward [mailto:Edward.Countryman at provena.org]
> *Sent:* June-27-11 10:49 AM
> *To:* Norton, Mike; James.Brown at barclayswealth.com
> <mailto:James.Brown at barclayswealth.com>;
> cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
> *Subject:* RE: Night Service Feature?
>
> au contraire! These two offices have flexible hours based on
> patient loads. They tend to close early on some days and stay
> late on others. Believe me I tried selling scheduled times it
> just doesn’t work for them.
>
> This is the first time I haven’t been able to reproduce (/in some
> fashion/) a PBX feature from a system I am replacing….. L
>
> *From:*Norton, Mike [mailto:mikenorton at pwsd76.ab.ca]
> *Sent:* Monday, June 27, 2011 11:34 AM
> *To:* Countryman, Edward; James.Brown at barclayswealth.com
> <mailto:James.Brown at barclayswealth.com>;
> cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
> *Subject:* RE: Night Service Feature?
>
> The whole concept of a “night” button strikes me as an obsolete
> holdover from back in the day when key systems didn’t have clocks
> in them. I always implement special after-hours treatment using
> time-of-day partitions. No need for manual button-pressing, this
> isn’t the 80’s. It’s not as if a doctor’s office doesn’t know
> their business hours in advance.
>
> --
>
> Mike Norton
>
> I.T. Support
>
> Peace Wapiti School Division No. 76
>
> Helpdesk: 780-831-3080
>
> Direct: 780-831-3076
>
> *From:*cisco-voip-bounces at puck.nether.net
> <mailto:cisco-voip-bounces at puck.nether.net>
> [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of
> *Countryman, Edward
> *Sent:* June-27-11 10:21 AM
> *To:* James.Brown at barclayswealth.com
> <mailto:James.Brown at barclayswealth.com>;
> cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] Night Service Feature?
>
> Unfortunately, the inbound call will hit the auto attendant before
> the desk phone so forwarding the desk phone doesn’t help me
> execute the night logic in the attendant.
>
> I am really stumped on an easy way to do this for users.
>
> *From:*James.Brown at barclayswealth.com
> <mailto:James.Brown at barclayswealth.com>
> [mailto:James.Brown at barclayswealth.com]
> *Sent:* Monday, June 27, 2011 8:55 AM
> *To:* Countryman, Edward; cisco-voip at puck.nether.net
> <mailto:cisco-voip at puck.nether.net>
> *Subject:* RE: Night Service Feature?
>
> Are you able to do a call forward on the line into voicemail every
> night? You could record a WAV and paste it into a Unity Call
> Handler greeting.
>
> Regards
>
> James.
>
> ------------------------------------------------------------------------
>
> *From:*cisco-voip-bounces at puck.nether.net
> <mailto:cisco-voip-bounces at puck.nether.net>
> [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of
> *Countryman, Edward
> *Sent:* 27 June 2011 12:40
> *To:* cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
> *Subject:* [cisco-voip] Night Service Feature?
>
> I am replacing small Avaya systems in a couple of my physician
> offices that are accustomed to using a feature button on the phone
> to place the office in “night service”.
>
> The office uses an auto attendant that executes different logic
> based on the status of this feature (on or off)
>
> Anyone have any ideas how I might recreate that functionality?
>
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