[cisco-voip] Phones Not Getting Auth, Idle, Services URLS, etc

[Matthew Loraditch]

Well I have done what Lelio suggested, I have rebooted the cluster. I noticed from the phone logs and in security settings that the certs they are getting say the hostname so I changed the CCMs from IP back to hostname. Still no dice…
Time to open a TAC case!


Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com/>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
Sent: Wednesday, June 29, 2011 9:57 PM
To: Lelio Fulgenzi
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Phones Not Getting Auth, Idle, Services URLS, etc

Will give it a whirl in the am

Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com/>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca]
Sent: Wednesday, June 29, 2011 9:43 PM
To: Matthew Loraditch
Cc: wsisk at cisco.com; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Phones Not Getting Auth, Idle, Services URLS, etc

Try the service parameter I mentioned.

If you do a search on the archives, Wes posted a link to the doc bug.

Sent from my iPhone

On Jun 29, 2011, at 9:31 PM, Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
7942s and 7945s so far, in re someone else’s email have restarted tftp etc already.


Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com/>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca]<mailto:[mailto:lelio at uoguelph.ca]>
Sent: Wednesday, June 29, 2011 7:50 PM
To: Matthew Loraditch
Cc: wsisk at cisco.com<mailto:wsisk at cisco.com>; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Phones Not Getting Auth, Idle, Services URLS, etc

Are these 7941/61? I had a problem where I had to change the service provisioning service parameter to external to make this work.

Sent from my iPhone

On Jun 29, 2011, at 6:23 PM, Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
Googled and found that and it’s not working….






Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive

Timonium, MD 21093

support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com>

Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com>
for fast assistance!








From: Wes Sisk
[mailto:wsisk at cisco.com]<mailto:[mailto:wsisk at cisco.com]>
Sent: Wednesday, June 29, 2011 5:24 PM
To: Matthew Loraditch
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Phones Not Getting Auth, Idle, Services URLS, etc





These lines pretty much say it all. verification of the downloaded file failed. Delete the CTL/ITL from the phone and try again.
https://supportforums.cisco.com/docs/DOC-15799#Manual_ITL_Delete

Regards,
Wes

On 6/29/2011 5:03 PM, Matthew Loraditch wrote:

1715: ERR 16:59:35.170584 SECD: EROR:verifyFile: sgn verify file failed </usr/ram/SEP00260BD749E9.cnf.xml>, errclass 8, errcode 19 (signer
not in CTL)

1716: ERR 16:59:35.171327 SECD: EROR:verifyFile: verify FAILED, </usr/ram/SEP00260BD749E9.cnf.xml>

Sent from my Android phone using TouchDown (www.nitrodesk.com<http://www.nitrodesk.com>)
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