[cisco-voip] CUPC 8.5 Issue

[Anthony Holloway]

Can you try retyping this user's Digest Credentials in CUCM End Users, then
logging out of CUPC and back in again?

Anthony

On Tue, Mar 1, 2011 at 12:24 PM, Buchanan, James <jbuchanan at presidio.com>wrote:

> Hello,
>
>
>
> I have a weird issue with CUPC 8.5.
>
>
>
> For one specific user, I am getting a Device Credentials error (and
> corresponding CTIManager error in UCM) when trying to control his desk
> phone. The user is able to login and do everything else in CUPC with the
> exception of this one feature. List of things checked are:
>
>
>
> 1.       Reset the LDAP authentication port to 3268 and restarted the
> CTIManager service.
>
> 2.       Made sure the user was a member of Standard CTI Enabled.
>
> 3.       Checked/unchecked the Allow CTI Control settings on phone and
> user.
>
> 4.       Changed the CTIManager service timeout for requests from 5
> seconds to 50 seconds (at the request of TAC).
>
> 5.       Have tested the functionality from multiple PCs. Same result.
>
> 6.       Have tested other users on his PC, and those users worked fine.
>
> 7.       Created a test user in AD, and set that test user with the same
> AD password as his password, and that user worked fine. This eliminated the
> possibility of special characters causing the issue.
>
>
>
> I’m out of solutions, and it seems that TAC is as well. I appreciate any
> input you might have.
>
>
>
> Thanks,
>
>
>
> *James Buchanan *|* Technology Manager, UC *| *South Region *|* Presidio
> Networked Solutions
> 12 Cadillac Dr, Suite 130, Brentwood, TN 37027 *|* **
> jbuchanan at presidio.com <jbuchanan at ctiusa.com>
> **D: 615-866-5729* | *F:* *615-866-5781* | *www.presidio.com*
>
> *CCIE #25863, Voice*
>
>
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>
>
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