[cisco-voip] CUPC 8.5 Issue

[Don Weiner (dweiner)]

Is it a 69/89/9900 series phone? I ran into this with 9951s -

>From the CUP 8.5 Deployment Guide:

If the phone of the user is a Cisco Unified IP Phone 9900 or 8900 series
model, select the following user group also: 

* Standard CTI Allow Control of Phones supporting Connected Xfer and
conf user group 

 

If the phone of the user is a Cisco Unified IP Phone 6900 series model,
select the following user group also: 

* Standard CTI Allow Control of Phones supporting Rollover Mode

 

Don

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Buchanan, James
Sent: Tuesday, March 01, 2011 2:16 PM
To: Wes Sisk (wsisk)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUPC 8.5 Issue

 

Not since we started deployment of this. 

 

James Buchanan | Technology Manager, UC | South Region | Presidio
Networked Solutions 
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com
<mailto:jbuchanan at ctiusa.com> 
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com
<http://www.presidio.com/>  

CCIE #25863, Voice

 

From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Tuesday, March 01, 2011 2:44 PM
To: Buchanan, James
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUPC 8.5 Issue

 

quoting a colleague:

"Did this user happen to change their password recently?  They could be
hitting this defect - CSCtj86676.  That would be my first guess.  Second
guess would be - CSCtk62723.  Other than that we would need CTI Manager
logs to see at what point it is failing."

Regards,
Wes

On 3/1/2011 1:24 PM, Buchanan, James wrote: 

Hello,

 

I have a weird issue with CUPC 8.5. 

 

For one specific user, I am getting a Device Credentials error (and
corresponding CTIManager error in UCM) when trying to control his desk
phone. The user is able to login and do everything else in CUPC with the
exception of this one feature. List of things checked are:

 

Reset the LDAP authentication port to 3268 and restarted the CTIManager
service.

Made sure the user was a member of Standard CTI Enabled.

Checked/unchecked the Allow CTI Control settings on phone and user.

Changed the CTIManager service timeout for requests from 5 seconds to 50
seconds (at the request of TAC).

Have tested the functionality from multiple PCs. Same result.

Have tested other users on his PC, and those users worked fine. 

Created a test user in AD, and set that test user with the same AD
password as his password, and that user worked fine. This eliminated the
possibility of special characters causing the issue. 

 

I'm out of solutions, and it seems that TAC is as well. I appreciate any
input you might have.

 

Thanks,

 

James Buchanan | Technology Manager, UC | South Region | Presidio
Networked Solutions 
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com
<mailto:jbuchanan at ctiusa.com> 
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com
<http://www.presidio.com/>  

CCIE #25863, Voice



 
 
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