[cisco-voip] CUPC 8.5 Issue

[Buchanan, James]

Not since we started deployment of this.

James Buchanan | Technology Manager, UC | South Region | Presidio Networked Solutions
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at ctiusa.com>
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com<http://www.presidio.com/>
CCIE #25863, Voice


From: Wes Sisk [mailto:wsisk at cisco.com]
Sent: Tuesday, March 01, 2011 2:44 PM
To: Buchanan, James
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUPC 8.5 Issue

quoting a colleague:

"Did this user happen to change their password recently?  They could be hitting this defect - CSCtj86676.  That would be my first guess.  Second guess would be - CSCtk62723.  Other than that we would need CTI Manager logs to see at what point it is failing."

Regards,
Wes

On 3/1/2011 1:24 PM, Buchanan, James wrote:
Hello,

I have a weird issue with CUPC 8.5.

For one specific user, I am getting a Device Credentials error (and corresponding CTIManager error in UCM) when trying to control his desk phone. The user is able to login and do everything else in CUPC with the exception of this one feature. List of things checked are:


Reset the LDAP authentication port to 3268 and restarted the CTIManager service.

Made sure the user was a member of Standard CTI Enabled.

Checked/unchecked the Allow CTI Control settings on phone and user.

Changed the CTIManager service timeout for requests from 5 seconds to 50 seconds (at the request of TAC).

Have tested the functionality from multiple PCs. Same result.

Have tested other users on his PC, and those users worked fine.

Created a test user in AD, and set that test user with the same AD password as his password, and that user worked fine. This eliminated the possibility of special characters causing the issue.

I'm out of solutions, and it seems that TAC is as well. I appreciate any input you might have.

Thanks,

James Buchanan | Technology Manager, UC | South Region | Presidio Networked Solutions
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at ctiusa.com>
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com<http://www.presidio.com/>
CCIE #25863, Voice







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