[cisco-voip] CUPC 8.5 Issue

[Wes Sisk]

quoting a colleague:

"Did this user happen to change their password recently?  They could be 
hitting this defect - CSCtj86676.  That would be my first guess.  Second 
guess would be - CSCtk62723.  Other than that we would need CTI Manager 
logs to see at what point it is failing."

Regards,
Wes

On 3/1/2011 1:24 PM, Buchanan, James wrote:
>
> Hello,
>
> I have a weird issue with CUPC 8.5.
>
> For one specific user, I am getting a Device Credentials error (and 
> corresponding CTIManager error in UCM) when trying to control his desk 
> phone. The user is able to login and do everything else in CUPC with 
> the exception of this one feature. List of things checked are:
>
> 1.Reset the LDAP authentication port to 3268 and restarted the 
> CTIManager service.
>
> 2.Made sure the user was a member of Standard CTI Enabled.
>
> 3.Checked/unchecked the Allow CTI Control settings on phone and user.
>
> 4.Changed the CTIManager service timeout for requests from 5 seconds 
> to 50 seconds (at the request of TAC).
>
> 5.Have tested the functionality from multiple PCs. Same result.
>
> 6.Have tested other users on his PC, and those users worked fine.
>
> 7.Created a test user in AD, and set that test user with the same AD 
> password as his password, and that user worked fine. This eliminated 
> the possibility of special characters causing the issue.
>
> I'm out of solutions, and it seems that TAC is as well. I appreciate 
> any input you might have.
>
> Thanks,
>
> *James Buchanan *|*Technology Manager, UC *|*South Region *|*Presidio 
> Networked Solutions
> 12 Cadillac Dr, Suite 130, Brentwood, TN 37027 
> *|***jbuchanan at presidio.com <mailto:jbuchanan at ctiusa.com>
> **D: 615-866-5729*| *F:* *615-866-5781*| *www.presidio.com 
> <http://www.presidio.com/>*
>
> *CCIE #25863, Voice*
>
>
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