[cisco-voip] access to webdialer

[Paul]

Did you try restarting your webdialer service?



________________________________
From:Lelio Fulgenzi <lelio at uoguelph.ca>
To:Paul <asobihoudai at yahoo.com>
Cc:cisco-voip at puck.nether.net
Sent: Thu, March 3, 2011 1:00:49 PM
Subject: Re: [cisco-voip] access to webdialer


wow. this is just weird. might have to open a tac case next week when i got some 

time and after i get through the rest of the steps.

wonder if there's a bug w/ v7.1.5bSU3

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it. 
                              - LFJ (with apologies to Mr. Popeil)


________________________________
From: "Paul" <asobihoudai at yahoo.com>
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
Cc: cisco-voip at puck.nether.net
Sent: Thursday, March 3, 2011 3:53:59 PM
Subject: Re: [cisco-voip] access to webdialer

I never configured any of the webdialer service parameters and applied the 
appropriate groups/roles to end users and it worked. I did have to change the 
URL of course...which is necessary unless you're using DNS to resolve the 
cluster hostnames. . .

The customer is using LDAP synchronization but I don't think that would be a 
block on you using webdialer unless your password is messed up.



________________________________
From:Lelio Fulgenzi <lelio at uoguelph.ca>
To:Paul <asobihoudai at yahoo.com>
Cc:cisco-voip at puck.nether.net
Sent: Thu, March 3, 2011 12:37:26 PM
Subject: Re: [cisco-voip] access to webdialer


I had a custom role, but I removed myself and added the standard one. 

We are using LDAP sync/auth.

I haven't completed the steps in deployment as outlined below, but I figured I 
should be able to log in at least.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fswbdlr.html#wp1049991






---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it. 
                              - LFJ (with apologies to Mr. Popeil)


________________________________
From: "Paul" <asobihoudai at yahoo.com>
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>, cisco-voip at puck.nether.net
Sent: Thursday, March 3, 2011 3:34:27 PM
Subject: Re: [cisco-voip] access to webdialer

8.0.3a cluster here...no issues with customer using click to dial or web 
dialer... all users assigned standard ccm end users and standard CCMUSER 
administration roles.

If you have a custom role or group, you might have to check the permissions on 
it or if webdialer refuses to behave, you might have to restart Tomcat... (which 




I had to do to get IP phone designer working incidentally)



________________________________
From:Lelio Fulgenzi <lelio at uoguelph.ca>
To:"cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
Sent: Thu, March 3, 2011 12:20:54 PM
Subject: [cisco-voip] access to webdialer


For some reason, I can't seem to log in to webdialer with my userid/password. it 





works fine going into ccmuser pages. I test with the administrator account and 
it logs in just fine.

Are there any usergroups that a user has to belong to to allow access to the 
webdialer?

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it. 
                              - LFJ (with apologies to Mr. Popeil)