[cisco-voip] RESOLVED: CallManager 7.1.5.10000-12 on MCS-7835-I3 The /common file system is mounted read only.

Mon Mar 7 09:34:59 EST 2011

We upgraded the cluster two weeks ago to version 7.1.5.32900-2 and the Publisher has been stable since then.

From: Wes Sisk [mailto:wsisk at cisco.com]
Sent: Tuesday, February 22, 2011 10:41 AM
To: Jason Aarons (US)
Cc: cisco-voip (cisco-voip at puck.nether.net)
Subject: Re: [cisco-voip] CallManager 7.1.5.10000-12 on MCS-7835-I3 The /common file system is mounted read only.

only similar known software issue is
CSCta73022    7835/45-I2 file system goes read-only

but that should be resolved in 7.1.5.  That leaves a couple ideas:
* have IBM check the hardware
* has this server ever been subject to CSCta73022 or other readonly FS issue without reinstall/rebuild? That can leave the FS in an unstable state.  In most readonly issues we've investigated so far we found linux remounts the FS readonly when the disk is unresponsive for a period of time.  In windows this manifests as increased disk queue length. In linux it manifests as iowait and then readonly file system.  Since this is happening on one partition (common) it seems more likely there is a problem in the physical drives.  In the direction of physical drives under CSCti52867 we found a specific model of drive primarily affected.  What model drives are in this server?

Regards,
Wes

On 2/22/2011 9:57 AM, Jason Aarons (US) wrote:
CallManager 7.1.5.10000-12 on MCS-7835-I3  The /common file system is mounted read only.

About once a week this7835I3  publisher goes Read Only. TAC does a fsck and it runs fine another 3-4 days.  The IMM Event Log doesn't have any errors on the disks or controller.

Last login: Mon Feb 21 21:13:12 2011 from 172.20.254.1
Command Line Interface is starting up, please wait ...
java.io.FileNotFoundException: /var/log/active/platform/log/cli.bin (Read-only file system)
        at java.io.RandomAccessFile.open(Native Method)
        at java.io.RandomAccessFile.<init>(RandomAccessFile.java:212)
        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.restoreIndex(ciscoRollingFileAppender.java:100)
        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.setFile(ciscoRollingFileAppender.java:43)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at org.apache.log4j.config.PropertySetter.setProperty(PropertySetter.java:196)
        at org.apache.log4j.config.PropertySetter.setProperty(PropertySetter.java:155)
        at org.apache.log4j.xml.DOMConfigurator.setParameter(DOMConfigurator.java:530)
        at org.apache.log4j.xml.DOMConfigurator.parseAppender(DOMConfigurator.java:182)
        at org.apache.log4j.xml.DOMConfigurator.findAppenderByName(DOMConfigurator.java:140)
        at org.apache.log4j.xml.DOMConfigurator.findAppenderByReference(DOMConfigurator.java:153)
        at org.apache.log4j.xml.DOMConfigurator.parseChildrenOfLoggerElement(DOMConfigurator.java:415)
        at org.apache.log4j.xml.DOMConfigurator.parseRoot(DOMConfigurator.java:384)
        at org.apache.log4j.xml.DOMConfigurator.parse(DOMConfigurator.java:783)
        at org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java:666)
        at org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java:616)
        at org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java:584)
        at org.apache.log4j.xml.DOMConfigurator.configure(DOMConfigurator.java:687)
        at sdMain.main(sdMain.java:599)
java.lang.NullPointerException
        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.updateIndex(ciscoRollingFileAppender.java:117)
        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.nextFileName(ciscoRollingFileAppender.java:92)
        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.append(ciscoRollingFileAppender.java:74)
        at org.apache.log4j.AppenderSkeleton.doAppend(AppenderSkeleton.java:221)
        at org.apache.log4j.helpers.AppenderAttachableImpl.appendLoopOnAppenders(AppenderAttachableImpl.java:57)
        at org.apache.log4j.Category.callAppenders(Category.java:187)
        at org.apache.log4j.Category.forcedLog(Category.java:372)
        at org.apache.log4j.Category.info(Category.java:674)
        at sdMain.main(sdMain.java:613)
log4j:ERROR No output stream or file set for the appender named [CLI_LOG].

   Welcome to the Platform Command Line Interface

    WARNING:
        The /common file system is mounted read only.

        Please use Recovery Disk to check the file system using fsck.

admin:show version active
Active Master Version: 7.1.5.10000-12
Active Version Installed Software Options:
No Installed Software Options Found.
admin:
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