[cisco-voip] 7935 constantly rebooting "obtaining IP address... loading application"

Tue Mar 8 13:12:32 EST 2011

unfortunately not. :( 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 

----- Original Message -----
From: "c3voip" <c3voip at nc.rr.com> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
Cc: "Cisco VoIPoE List" <cisco-voip at puck.nether.net> 
Sent: Tuesday, March 8, 2011 1:08:59 PM 
Subject: RE: [cisco-voip] 7935 constantly rebooting "obtaining IP address... loading application" 

Lelio, 

Did you figure out how to fix this phone? I have one doing exactly the same thing. 

Thanks, 

-C 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi 
Sent: Friday, January 07, 2011 1:29 PM 
To: Ryan Ratliff 
Cc: Cisco VoIPoE List 
Subject: Re: [cisco-voip] 7935 constantly rebooting "obtaining IP address... loading application" 

I'll have to leave that for another day... ;) 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 

----- Original Message -----

From: "Ryan Ratliff" <rratliff at cisco.com> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
Cc: "Steve Brokenshire" <Steve.Brokenshire at nelincs.gov.uk>, "Cisco VoIPoE List" <cisco-voip at puck.nether.net> 
Sent: Friday, January 7, 2011 1:09:31 PM 
Subject: Re: [cisco-voip] 7935 constantly rebooting "obtaining IP address... loading application" 

Time to span the port and get a packet capture to see what's going on. 

-Ryan 

On Jan 7, 2011, at 12:01 PM, Lelio Fulgenzi wrote: 

Here's the config. For testing, I removed the voice vlan config statement and made the access vlan 625. Still no luck. 

interface FastEthernet1/0/44 
description room 034 
switchport access vlan 25 
switchport mode access 
switchport voice vlan 625 
srr-queue bandwidth share 10 10 60 20 
srr-queue bandwidth shape 10 0 0 0 
mls qos trust device cisco-phone 
mls qos trust cos 
auto qos voip cisco-phone 
no mdix auto 
spanning-tree portfast 
end 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 

----- Original Message -----

From: "Ryan Ratliff" < rratliff at cisco.com > 
To: "Lelio Fulgenzi" < lelio at uoguelph.ca > 
Cc: "Steve Brokenshire" < Steve.Brokenshire at nelincs.gov.uk >, "Cisco VoIPoE List" < cisco-voip at puck.nether.net > 
Sent: Friday, January 7, 2011 11:55:40 AM 
Subject: Re: [cisco-voip] 7935 constantly rebooting "obtaining IP address... loading application" 

What's the switchport config look like? If it's a trunk currently make it an access port in the voice vlan and see if that helps. 

-Ryan 

On Jan 7, 2011, at 10:56 AM, Lelio Fulgenzi wrote: 

Unfortunately, on these old ones, you need to get to the menu to do a reset. Menu is not accessible. :( 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 

----- Original Message -----

From: "Steve Brokenshire" < Steve.Brokenshire at nelincs.gov.uk > 
To: "Lelio Fulgenzi" < lelio at uoguelph.ca >, "Neal Haas" < nhaas at co.fresno.ca.us > 
Cc: "Cisco VoIPoE List" < cisco-voip at puck.nether.net > 
Sent: Friday, January 7, 2011 10:32:23 AM 
Subject: RE: [cisco-voip] 7935 constantly rebooting "obtaining IP address... loading application" 

You could always try a full factory reset, not sure what the key combination is for a 7935, but Google probably will . That’s fixed a similar problem I’ve had on 7940s. 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi 
Sent: 07 January 2011 15:27 
To: Neal Haas 
Cc: Cisco VoIPoE List 
Subject: Re: [cisco-voip] 7935 constantly rebooting "obtaining IP address... loading application" 

this is a 7935 - the original polycom/cisco hybrid conference phone. 

the only java in this phone is the coffee that has invariably been spilled in it. ;) 

i'm gonna take it to another building to see if it works. otherwise, i'm calling it DOA. 

We'll have to consider putting our new conference phones on a contract. 

Lelio 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 

From: "Neal Haas" < nhaas at co.fresno.ca.us > 
To: "Lelio Fulgenzi" < lelio at uoguelph.ca >, "Cisco VoIPoE List" < cisco-voip at puck.nether.net > 
Sent: Friday, January 7, 2011 10:22:34 AM 
Subject: RE: [cisco-voip] 7935 constantly rebooting "obtaining IP address... loading application" 

Bad phone, try doing a Java reset, this corrects the problem about 50% of the time, with that loading issue. 

I have had 3 phones with that issue so far out of the last 1000 phone installs. 

If anyone can shed more insight on the problem I would like to know what it is too. 

Neal 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi 
Sent: Friday, January 07, 2011 7:15 AM 
To: Cisco VoIPoE List 
Subject: [cisco-voip] 7935 constantly rebooting "obtaining IP address... loading application" 

I'm trying to get a 7935 working, but it gets stuck at "obtaining IP address... loading application" 

A 7936 works on the same port, so I'm pretty sure the network and DHCP and TFTP settings are all fine. 

I can't get in the menu to reset things either. 

I'm googling.... 

Anyone have any ideas? 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 

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