[cisco-voip] Question for users of InformaCast and CUCM

[Jason Aarons (US)]

How would it know a drill versus a real emergency?  So any number they call would by-pass ringing the device and play this prompt that an emergency is occurring?  That would be a lot of ports or a big SIP trunk.

I haven't heard of anything similar in the PBX world.  If I called my bank during a robbery/hostage I'm not sure I'd care or want to know, I'd just leave a voicemail for the person for when it's over.

I have seen UCCX scripts that have a IsClosed override which plays a prompt stating they are temporarily closed. But in a bomb threat who cares about activating it, just get out!! It's used more for when training is occurring at lunch, special holiday not in the script, etc.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Terry Oakley
Sent: Tuesday, March 08, 2011 4:29 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Question for users of InformaCast and CUCM

Do any of you know a way that when an emergency is being reacted too, either a test or hopefully never, a real emergency,  is there a way for the Call Manager and more specifically the IPCCT software to alert callers, that are calling into the institution, that there is an emergency and no one is available to respond at this time?   We just enacted an emergency drill where all staff and students were to find safe secure locations and basically abandon what they were doing.   That is fine for anyone who hears the announcement, either via their Cisco phone or text message but for those calling the institution they are unaware that the College is in a drill scenario.   Any ideas would be most welcome.

Thanks

Terry Oakley
Telecommunication Coordinator, | Information Technology Services
100 College Blvd | Red Deer, AB T4N 5H5
Tel (403) 342-3521 | Terry.Oakley at rdc.ab.ca<mailto:Terry.Oakley at rdc.ab.ca>
[cid:image001.jpg at 01CBDDB3.E7DF0BB0]<http://www.rdc.ab.ca/>



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