[cisco-voip] CUCM 7.1.3 with NICE recording problem

[davidytk]

Hi All

 

My client has a problem for DN recording. I have a IP Phone with 2 line
(1111 & 2222), we discovered that 1111 cannot have recording, but 2222 has
no problem. We have done the following thing.

 

1.           Rechange the new IP Phone, still fail

2.           Use a dummy extension (success), then rechange back the DN to
1111, still fail

3.           Remove the channel on Nice system and re-create again, still
fail.

 

>From Cisco CTI log, it said the DN 23910 is already opened by application,
so it appear error.

 

Does anyone know how to solve the above problem ?

 

Thanks

Best Regards

David

 

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