[cisco-voip] CUCM 7.1.3 with NICE recording problem

[davidytk]

Hi All

 

>From Cisco CTI log, it shows "CTIER_DEVICE_ALREADY_OPENED", I don't know
this is related to CUCM / NICE

 

Thanks

Best Regards

David

 

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of davidytk
Sent: Thursday, March 10, 2011 7:08 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] CUCM 7.1.3 with NICE recording problem

 

Hi All

 

My client has a problem for DN recording. I have a IP Phone with 2 line
(1111 & 2222), we discovered that 1111 cannot have recording, but 2222 has
no problem. We have done the following thing.

 

1.           Rechange the new IP Phone, still fail

2.           Use a dummy extension (success), then rechange back the DN to
1111, still fail

3.           Remove the channel on Nice system and re-create again, still
fail.

 

>From Cisco CTI log, it said the DN 23910 is already opened by application,
so it appear error.

 

Does anyone know how to solve the above problem ?

 

Thanks

Best Regards

David

 



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database 5940 (20110309) __________

The message was checked by ESET NOD32 Antivirus.

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