[cisco-voip] best remote control software out there?

[Lelio Fulgenzi]

Yeah, the single wire one looks like something our HelpDesk could use with little training. Looks like a phone, behaves like a phone. I'm thinking of creating a special userID for this tool, one that the help desk updates with the MAC of the phone they're trying to troubleshoot. 



--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 


----- Original Message -----
From: "Scott Voll" <svoll.voip at gmail.com> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
Cc: "cisco voip" <cisco-voip at puck.nether.net> 
Sent: Thursday, March 10, 2011 9:54:46 AM 
Subject: Re: [cisco-voip] best remote control software out there? 

personally we are using the Singlewire one. I like it. 


Variphy also has one in there package of Change control stuff for UC / CDR / etc. 


Scott 


On Wed, Mar 9, 2011 at 11:16 AM, Lelio Fulgenzi < lelio at uoguelph.ca > wrote: 




what are people's opinions on the phone remote control software that they are using. 

i've got a project where i'm phoning people to get their phone using an alternate TFTP server and it's quite cumbersome when people are not used to it. it would be so much easier to just do it remotely. 

we'd use it for other stuff as well. 

lelio 


--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 



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