[cisco-voip] CCX SQL Queries Failing

[Matthew Loraditch]

So here is what my logs are showing:
7486710: Mar 23 08:16:29.660 EDT %MIVR-STEPS_DB-7-UNK:Task:25000005455 DB Write Step Execution
17486711: Mar 23 08:16:29.660 EDT %MIVR-STEPS_DB-7-UNK:Task:25000005455 DB Resource: wrCallerHangup
17486712: Mar 23 08:16:29.660 EDT %MIVR-STEPS_DB-7-UNK:Task:25000005455 Data Source Name: Stats
17486713: Mar 23 08:16:29.660 EDT %MIVR-STEPS_DB-7-UNK:Task:25000005455 SQL Command: UPDATE SupportCallQueue
SET Status='Abandoned',EndDateTime=getdate()
WHERE CiscoIdentityID = $CallQueueID
17486714: Mar 23 08:16:29.660 EDT %MIVR-SS_DB-7-UNK:Denying connection as WFSubsytem is out of service. Returning null ...
17486715: Mar 23 08:16:29.660 EDT %MIVR-STEPS_DB-7-UNK:Task:25000005455 Database Connection not Available for Stats
17486716: Mar 23 08:16:29.660 EDT %MIVR-STEPS_DB-3-DB_CONNECTION_NOT_AVAILABLE:DB_CONNECTION_NOT_AVAILABLE

This occasionally happened on CCX 7 but now in 8 these are happening a lot more frequently and messing with our data. I am most concered about the bolded line about WFSubsystem. What does this mean? Google and the cisco support forums are drawing blanks. I can't even find many references to WFSubsystem. None of the subsystems in the services are even listed as that.

Thanks for any insight.




Matthew Loraditch, CCVP, CCNA, CCDA
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