[cisco-voip] Shared lines on UCCX phones

[Buchanan, James]

I can tell you that with some of the 8.0(2) releases there were bugs in doing that (even with the non-ICD line) which would not be fixed until 8.5. You may want to check the Bug Toolkit on that.

James Buchanan | Technology Manager, UC | South Region | Presidio Networked Solutions
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at ctiusa.com>
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com<http://www.presidio.com/>
CCIE #25863, Voice


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Anthony Holloway
Sent: Wednesday, March 23, 2011 2:01 PM
To: Leetun, Rob
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Shared lines on UCCX phones

The release notes tell you all about supported and unsupported configurations:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/release/notes/uccx_802_rn.pdf

In your case, yes, a non ICD line, can be a shared line amongst agents.

Anthony
On Wed, Mar 23, 2011 at 1:32 PM, Leetun, Rob <rleetun at bouldercounty.org<mailto:rleetun at bouldercounty.org>> wrote:
Hi,

Can we share a non-primary number between two ICD phones?  Also, this number is not used for ICD association.

Thanks for the insight.

Rob


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