[cisco-voip] UCCX 8.0 Monitor who is actually on a queue (ie caller-id)

[Eric Butcher]

No, you cannot, unfortunately.


Eric Butcher
Cisco Unified Communications Engineer
CDW Professional Services
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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Anthony Kouloglou
Sent: Thursday, March 31, 2011 1:40 PM
To: Matthew Loraditch
Cc: cisco-voip at puck-nether.net
Subject: Re: [cisco-voip] UCCX 8.0 Monitor who is actually on a queue (ie caller-id)

Thanks Matthew,
so in my case were i have UCCX Standard, do you think that it is possible to do these queries in our MS-SQL?
Can i make db queries with the standard version of UCCX8.0?

Best Regards
Anthony


If you do some sort of custom reporting you can have this but it is not built in. We asked about this we got CCX internally.

We wrote a custom database and sql writes into our applications so we could see this.


Matthew Loraditch, CCVP, CCNA, CCDA
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Timonium, MD 21093
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From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Anthony Kouloglou
Sent: Thursday, March 31, 2011 11:53 AM
To: cisco-voip at puck-nether.net<mailto:cisco-voip at puck-nether.net>
Subject: [cisco-voip] UCCX 8.0 Monitor who is actually on a queue (ie caller-id)

Hi all,
in a UCCX8.0 is it possible for an adminitrator/supervisor to be able not just to see how many calls are in a queue (which is done through the Supervisor desktop), but also to view the caller-ids of the customers in the queue?

Thanks and Kind Regards
Anthony
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