[cisco-voip] UCCX 8.0 Monitor who is actually on a queue (ie caller-id)

[Anthony Kouloglou]

Thanks Matthew,
so in my case were i have UCCX Standard, do you think that it is 
possible to do these queries in our MS-SQL?
Can i make db queries with the standard version of UCCX8.0?

Best Regards
Anthony


If you do some sort of custom reporting you can have this but it is not 
built in. We asked about this we got CCX internally.
>
> We wrote a custom database and sql writes into our applications so we 
> could see this.
>
> *Matthew Loraditch, CCVP, CCNA, CCDA*
> 1965 Greenspring Drive
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> *From:*cisco-voip-bounces at puck.nether.net 
> [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *Anthony 
> Kouloglou
> *Sent:* Thursday, March 31, 2011 11:53 AM
> *To:* cisco-voip at puck-nether.net
> *Subject:* [cisco-voip] UCCX 8.0 Monitor who is actually on a queue 
> (ie caller-id)
>
> Hi all,
> in a UCCX8.0 is it possible for an adminitrator/supervisor to be able 
> not just to see how many calls are in a queue (which is done through 
> the Supervisor desktop), but also to view the caller-ids of the 
> customers in the queue?
>
> Thanks and Kind Regards
> Anthony
>
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