[cisco-voip] UCCX 8.0 Monitor who is actually on a queue (ie caller-id)

[Matthew Loraditch]

If you do some sort of custom reporting you can have this but it is not built in. We asked about this we got CCX internally.

We wrote a custom database and sql writes into our applications so we could see this.


Matthew Loraditch, CCVP, CCNA, CCDA
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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Anthony Kouloglou
Sent: Thursday, March 31, 2011 11:53 AM
To: cisco-voip at puck-nether.net
Subject: [cisco-voip] UCCX 8.0 Monitor who is actually on a queue (ie caller-id)

Hi all,
in a UCCX8.0 is it possible for an adminitrator/supervisor to be able not just to see how many calls are in a queue (which is done through the Supervisor desktop), but also to view the caller-ids of the customers in the queue?

Thanks and Kind Regards
Anthony
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