[cisco-voip] UCCX 8.0 Monitor who is actually on a queue (ie caller-id)

Anthony Kouloglou akoul at dataways.gr
Thu Mar 31 11:53:24 EDT 2011


Hi all,
in a UCCX8.0 is it possible for an adminitrator/supervisor to be able 
not just to see how many calls are in a queue (which is done through the 
Supervisor desktop), but also to view the caller-ids of the customers in 
the queue?

Thanks and Kind Regards
Anthony
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