[cisco-voip] CTL/Security Token question

[Ryan Ratliff]

See Jason's email.  You need to buy a new eToken and re-run the CTL client to add it in.

If you find that the eTokens only come in pairs then that's a good thing.  Add both the new ones to your file and keep them safely tucked away.

-Ryan

On May 5, 2011, at 11:58 AM, Antonio Soares wrote:

Thanks Joe for the explanation.
 
In my case, the customer still has the other token with the known password. My question is how do I replace the token that is locked ? RMA ? The document you mentioned says to purchase a new one but that’s in case you lost it:
 
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/security/4_2_3/secutrbl.html#wp1044526
 
 
 
Regards,
 
Antonio Soares, CCIE #18473 (R&S/SP)
amsoares at netcabo.pt
http://www.ccie18473.net
 
 
From: Joe Martini [mailto:joemar2 at cisco.com] 
Sent: quinta-feira, 5 de Maio de 2011 14:44
To: Jason Aarons (AM)
Cc: Antonio Soares; 'Wes Sisk'; 'Ed Leatherman'; 'Cisco VOIP'
Subject: Re: [cisco-voip] CTL/Security Token question
 
If the password has been entered incorrectly too many times the token cannot be recovered.  Hopefully you still have one with a known password so that you can get a new token to replace the locked one.  Then update the CTL file with the new token using the one remaining token that was originally used.  That's why it's a requirement to order two, in case one is lost or locked out there is a backup.  If you've lost both here's what you'll need to do: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/security/4_2_3/secutrbl.html#wp1032731
 
Joe
 
On May 5, 2011, at 9:30 AM, Jason Aarons (AM) wrote:
 
I would call TAC, installing a new CTL would mean visiting each phone (or use UnifiedFX) and resetting the CTL. Not something you want to have happen.

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Antonio Soares 
Sent: Thursday, May 05, 2011 7:38 AM
To: 'Wes Sisk'; 'Ed Leatherman'
Cc: 'Cisco VOIP'
Subject: Re: [cisco-voip] CTL/Security Token question

I have a customer that failed the Security Token Password 3 times and now the token is locked.
Anyone knows how to solve this problem ?
Do I need to replace the token via RMA ?


Thanks.
Regards,

Antonio Soares, CCIE #18473 (R&S/SP)
amsoares at netcabo.pt 
http://www.ccie18473.net 



-----Original Message-----
From: cisco-voip-bounces at puck.nether.net 
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wes Sisk
Sent: segunda-feira, 4 de Abril de 2011 16:45
To: Ed Leatherman
Cc: Cisco VOIP
Subject: Re: [cisco-voip] CTL/Security Token question

We do this in our labs. Just be careful to keep track of password changes. Using the tokens requires a password. Guess the wrong password too many times and they do self destruct. This would effectively lock you out of all clusters that use that key.

Regards,
Wes

On 4/4/2011 10:27 AM, Ed Leatherman wrote:
> Hello,
>
> I'm doing some studying on control/media encryption for call manager, 
> and was wondering if someone could answer a (hopefully simple) 
> question about signing CTL's. Does the act of signing a CTL actually 
> affect the security token(s) in any way? Can I buy a set of security 
> tokens, use them to configure everything on lab CM, and then re-use 
> the same tokens in production?
>
> The documentation seems to infer this (along with a best practice of 
> building in test first), but it doesn't come right out and say you can 
> reuse the same tokens. Would be kind of goofy if it locked them to a 
> particular cluster some how and I don't think that's the case. I was 
> hoping for a bit of confirmation though.
>
> Thanks!
>
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