[cisco-voip] IVR on Unity can call manager

[Haas, Neal]

You may need to have a voicemail box for that extension to be able to transfer to the phone. Or try something like this.


I use a CTI Route Point to send to Unity. In unity Create a Call Handler called FIRSTSTEP, our main line number is 5151, and our transfer number that appears on the phone is 5150. I know its crazy...

In FIRSTSTEP create the Call Handler and give it the number of 5151 . Select EDIT and TRANSFER RULES. You will see CLOSED and STANDARD those are the ones that you want to use. Under TRANSFER ACTION select Extension. Let's say that our true main line extension is 5151,

Under Greetings select Standard - After greeting select Call Handler 2. I always select "Attempt Transfer", if you select "Go Directly to Greetings" I usually get problems.

Create a new CH called STEP TWO give it the extension 5150. Select EDIT and TRANSFER RULES Unselect ALTERNATE greeting! Give the extension for the standard Greeting!

Under Greetings and Standard under Caller Hears "Nothing"

After Greeting Call Action "Route from Next Call Routing Rule"

EDIT greeting, "AFTER GREETING". Then select Attempt Transfer 5150.
Transfer Rules, uncheck alternate and closed.

Test, You should be up and running.

For calendar controller, Set your Calendar in the 1st call Handler since this is the one that really does not control the flow. The second call handler just creates the transfer.



From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Embrey, Adam
Sent: Wednesday, May 11, 2011 11:13 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IVR on Unity can call manager

I have Call manager 7.0.1 and Unity 5.0 I also have Cisco IVR which only runs two auto attendants. One basically gives directions to get to our facility and the other is for helpdesk line.

When you call this now it goes to the IVR and based on time either deliers a message stating press 1 for web support 2 for systems and so on.
When these are selected it forwards to the extension related to that option.
In call manager there are hunt groups setup so that if 1 is selected the web team members phone rings 4 rings then all of IT phones ring. If nobody answers it goes to a unity VM box to leave a message and notification happens.

I want to take the Cisco IVR out of the loop.I would like to do all of the recordings and call tree on Unity however I cant get unity in the call handler/caller input section to dial to an extension.

I am trying to upgrade to I get all kinds of options but no direct transfer or anything like that. I don't really want to have to add each of the IT teams as a subscriber and add to exchange.

Does anyone have any ideas on this?
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