[cisco-voip] UCCX and Upgrade from 4.x to 8.0

Robert Hass robhass at gmail.com
Fri May 13 10:08:54 EDT 2011


Hi
We upgrading CUCM and Unity from old 4.0 version to current 8.0. We
decided to take new UCL licensing.
But on 4.0 we was using Cisco CRS for small contact center (only 5
agents - where licenses was included with Call Manager)

So after migration to 8.0 & UCL we have to buy Contact Center Express
additionally ? Or we still have 5 licenses at zero cost included with
CUCM ?

Robert


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