[cisco-voip] UCCX and Upgrade from 4.x to 8.0

[Jason Aarons (AM)]

You still have 5 agent license you just need a separate approved server to run UCCX 8x.  I suspect you might want to look at Line Groups for the 5 Agents.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Robert Hass
Sent: Friday, May 13, 2011 10:09 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] UCCX and Upgrade from 4.x to 8.0



Hi
We upgrading CUCM and Unity from old 4.0 version to current 8.0. We
decided to take new UCL licensing.
But on 4.0 we was using Cisco CRS for small contact center (only 5
agents - where licenses was included with Call Manager)

So after migration to 8.0 & UCL we have to buy Contact Center Express
additionally ? Or we still have 5 licenses at zero cost included with
CUCM ?

Robert
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