[cisco-voip] UCCX query to CUCM database

[Wes Sisk]

Interesting approach. A bit of guidance.

Linestate is not stored in a database so it's not a simple as a database 
dip.  If UCCX does not monitor the 2nd line does it at least know the 
dn&partition?

If you know the DN and Partition you can use the AXL Serviceability API 
to query LineState for that line. You may run into limitations with the 
update frequency of AXL Serviceability (every 15 seconds by default I 
believe. configurable in service parameters, but it comes at performance 
hit).

If you don't know the dn&partition then it would require a database 
lookup using AXL to get the 2nd line information.


In all honesty it may be simpler to use jtapi or tapi to register for 
phone and line events to keep updated on the 2nd line status.

Regards,
Wes

On 5/17/2011 10:59 AM, Kevin Damisch wrote:
>
> Customer has line appearance 1 as the ACD line on their phones.  On 
> about 10 phones, there is a shared line on line appearance 2 (non-UCCX 
> controlled).  We are trying to write a script so that if an agent is 
> on a call on the shared line, the script will not send the UCCX calls 
> to that agent.  Since UCCX will not monitor the shared line, we were 
> going to write a script that would query the CUCM database to see if 
> the shared line appearance is in use on that phone.  From what I've 
> read on the developer site, this will require a separate web server 
> that UCCX would query, then the web service would do the actual CUCM 
> database query, returning the result back to UCCX.  Is it possible to 
> have UCCX scripts natively query information directly on CUCM or is 
> the 3^rd party web service required?
>
> Thanks,
>
> Kevin
>
>
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