[cisco-voip] Phones losing ringtone list

[Adel Abushaev]

To add, I have seen DHCP subnet being configured in Dashboard, but
then DHCP service log file claims "unknown subnet". Delete/recreate
subnet helped. DHCP server writes to the syslog.

A.

On Fri, May 20, 2011 at 11:05 AM, Adel Abushaev <adel.abushaev at gmail.com> wrote:
> Might be a DHCP subnet issue where as the old server had TFTP
> configured on the server level and the new one doesn't, or just
> missing TFTP option 150 completely for some subnets.
>
> A.
>
> On Fri, May 20, 2011 at 10:56 AM, Wes Sisk <wsisk at cisco.com> wrote:
>> Ring tones are downloaded via TFTP. These phones have a problem resolving or
>> reaching their TFTP server.
>>
>> Regards,
>> Wes
>>
>> On 5/20/2011 1:17 PM, Lelio Fulgenzi wrote:
>>
>> I'd probably do some basic troubleshooting:
>>
>> unplug/plug back in
>> move to a network where you know other phones are working
>> erase configuration on phone, reboot
>> release lease information, reboot
>> delete from CallManager, restart TFTP server, recreate phone
>>
>> i'll bet the unplugging fixes it. we've had a few that simple lose the ring
>> list and that has fixed it.
>>
>> ---
>> Lelio Fulgenzi, B.A.
>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>> Cooking with unix is easy. You just sed it and forget it.
>>                               - LFJ (with apologies to Mr. Popeil)
>>
>>
>> ________________________________
>> From: "Birni Tkachuk" <birnit at nait.ca>
>> To: "Lelio Fulgenzi" <lelio at uoguelph.ca>, "Scott Voll"
>> <svoll.voip at gmail.com>
>> Cc: cisco-voip at puck.nether.net
>> Sent: Friday, May 20, 2011 11:59:09 AM
>> Subject: RE: [cisco-voip] Phones losing ringtone list
>>
>> This problem is specific to 2 sets only.  They are registered with the same
>> call manager as the other sets.
>>
>>
>>
>> Birni Tkachuk
>>
>> Telephony Specialist, Network Services
>>
>> Department of Information Services
>>
>> P 780.471.7532   F  780.491.3083
>>
>>
>>
>> From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca]
>> Sent: Friday, May 20, 2011 8:46 AM
>> To: Scott Voll
>> Cc: cisco-voip at puck.nether.net; Birni Tkachuk
>> Subject: Re: [cisco-voip] Phones losing ringtone list
>>
>>
>>
>> did you bring over the ringlist with your upgrades? sometimes that get's
>> lost. especially if you're building from scratch.
>>
>> ---
>> Lelio Fulgenzi, B.A.
>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>> Cooking with unix is easy. You just sed it and forget it.
>>                               - LFJ (with apologies to Mr. Popeil)
>>
>> ________________________________
>>
>> From: "Scott Voll" <svoll.voip at gmail.com>
>> To: "Birni Tkachuk" <birnit at nait.ca>
>> Cc: cisco-voip at puck.nether.net
>> Sent: Friday, May 20, 2011 10:37:08 AM
>> Subject: Re: [cisco-voip] Phones losing ringtone list
>>
>> Did they register / TFTP to a different box?  I wonder if the ringlist was
>> not available.
>>
>>
>>
>> Scott
>>
>> On Thu, May 19, 2011 at 11:04 AM, Birni Tkachuk <birnit at nait.ca> wrote:
>>
>> We have recently upgraded to CUCM 8.5.  Not sure if our CUCM upgrade has
>> anything to do with this particular problem but  …..  we did a mass roll-out
>> of about 100 IP Sets and 2 of the new sets, after registering and
>> functioning normal for several days have lost their ringtone list.  Any
>> ideas….?
>>
>>
>>
>> Birni Tkachuk
>>
>> Telephony Specialist, Network Services
>>
>> Department of Information Services
>>
>> P 780.471.7532   F  780.491.3083
>>
>>
>>
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>>
>>
>>
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>>
>