[cisco-voip] Phones losing ringtone list

[Birni Tkachuk]

Thanks for all the advice.  We'll do some troubleshooting using these suggestions and I'll let you know what resolved the issue.

Birni Tkachuk
Telephony Specialist, Network Services
Department of Information Services 
P 780.471.7532   F  780.491.3083

-----Original Message-----
From: Adel Abushaev [mailto:adel.abushaev at gmail.com] 
Sent: Friday, May 20, 2011 12:07 PM
To: Wes Sisk
Cc: Lelio Fulgenzi; cisco-voip at puck.nether.net; Birni Tkachuk
Subject: Re: [cisco-voip] Phones losing ringtone list

To add, I have seen DHCP subnet being configured in Dashboard, but then DHCP service log file claims "unknown subnet". Delete/recreate subnet helped. DHCP server writes to the syslog.

A.

On Fri, May 20, 2011 at 11:05 AM, Adel Abushaev <adel.abushaev at gmail.com> wrote:
> Might be a DHCP subnet issue where as the old server had TFTP 
> configured on the server level and the new one doesn't, or just 
> missing TFTP option 150 completely for some subnets.
>
> A.
>
> On Fri, May 20, 2011 at 10:56 AM, Wes Sisk <wsisk at cisco.com> wrote:
>> Ring tones are downloaded via TFTP. These phones have a problem 
>> resolving or reaching their TFTP server.
>>
>> Regards,
>> Wes
>>
>> On 5/20/2011 1:17 PM, Lelio Fulgenzi wrote:
>>
>> I'd probably do some basic troubleshooting:
>>
>> unplug/plug back in
>> move to a network where you know other phones are working erase 
>> configuration on phone, reboot release lease information, reboot 
>> delete from CallManager, restart TFTP server, recreate phone
>>
>> i'll bet the unplugging fixes it. we've had a few that simple lose 
>> the ring list and that has fixed it.
>>
>> ---
>> Lelio Fulgenzi, B.A.
>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>> ^ Cooking with unix is easy. You just sed it and forget it.
>>                               - LFJ (with apologies to Mr. Popeil)
>>
>>
>> ________________________________
>> From: "Birni Tkachuk" <birnit at nait.ca>
>> To: "Lelio Fulgenzi" <lelio at uoguelph.ca>, "Scott Voll"
>> <svoll.voip at gmail.com>
>> Cc: cisco-voip at puck.nether.net
>> Sent: Friday, May 20, 2011 11:59:09 AM
>> Subject: RE: [cisco-voip] Phones losing ringtone list
>>
>> This problem is specific to 2 sets only.  They are registered with 
>> the same call manager as the other sets.
>>
>>
>>
>> Birni Tkachuk
>>
>> Telephony Specialist, Network Services
>>
>> Department of Information Services
>>
>> P 780.471.7532   F  780.491.3083
>>
>>
>>
>> From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca]
>> Sent: Friday, May 20, 2011 8:46 AM
>> To: Scott Voll
>> Cc: cisco-voip at puck.nether.net; Birni Tkachuk
>> Subject: Re: [cisco-voip] Phones losing ringtone list
>>
>>
>>
>> did you bring over the ringlist with your upgrades? sometimes that 
>> get's lost. especially if you're building from scratch.
>>
>> ---
>> Lelio Fulgenzi, B.A.
>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>> ^ Cooking with unix is easy. You just sed it and forget it.
>>                               - LFJ (with apologies to Mr. Popeil)
>>
>> ________________________________
>>
>> From: "Scott Voll" <svoll.voip at gmail.com>
>> To: "Birni Tkachuk" <birnit at nait.ca>
>> Cc: cisco-voip at puck.nether.net
>> Sent: Friday, May 20, 2011 10:37:08 AM
>> Subject: Re: [cisco-voip] Phones losing ringtone list
>>
>> Did they register / TFTP to a different box?  I wonder if the 
>> ringlist was not available.
>>
>>
>>
>> Scott
>>
>> On Thu, May 19, 2011 at 11:04 AM, Birni Tkachuk <birnit at nait.ca> wrote:
>>
>> We have recently upgraded to CUCM 8.5.  Not sure if our CUCM upgrade 
>> has anything to do with this particular problem but  ...  we did a 
>> mass roll-out of about 100 IP Sets and 2 of the new sets, after 
>> registering and functioning normal for several days have lost their 
>> ringtone list.  Any ideas..?
>>
>>
>>
>> Birni Tkachuk
>>
>> Telephony Specialist, Network Services
>>
>> Department of Information Services
>>
>> P 780.471.7532   F  780.491.3083
>>
>>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>