[cisco-voip] Uccx 8.5.1 line restricted for one agent

[Erick B.]

Fixed it by giving them a new phone w/same setup. Strange.


On Mon, May 23, 2011 at 7:43 AM, Erick B. <erickbee at gmail.com> wrote:
> Only 2 DNs on the phone
>
> Member of CTI Enabled, not shared lines, join across lines is off, no
> extension mobility.
> Route plan report shows DN on one device only.
>
> Going to try giving user a different phone.
>
> Thanks
>
> On Mon, May 23, 2011 at 6:56 AM, Justin Steinberg <jsteinberg at gmail.com> wrote:
>> does the user have more than 4 DNs on their phone?  I experienced this issue
>> after upgrading from 7 to 8.0.
>>
>> On Sun, May 22, 2011 at 10:27 PM, <erickbee at gmail.com> wrote:
>>>
>>> Anyone seen this before? Have triple checked phone setup, removed user
>>> from cucm and ldap, added back and same issue.
>>>
>>> One user can't login to cad on any desktop, saids line is restricted. Rest
>>> of 50+ agents have no problem.
>>>
>>> Uccx 8.5.1 Su1 (upgraded and no change) with Cucm 8.5.1 without su1 yet.
>>>
>>> Thanks, Erick
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>