[cisco-voip] Uccx 8.5.1 line restricted for one agent

[Erick B.]

Only 2 DNs on the phone

Member of CTI Enabled, not shared lines, join across lines is off, no
extension mobility.
Route plan report shows DN on one device only.

Going to try giving user a different phone.

Thanks

On Mon, May 23, 2011 at 6:56 AM, Justin Steinberg <jsteinberg at gmail.com> wrote:
> does the user have more than 4 DNs on their phone?  I experienced this issue
> after upgrading from 7 to 8.0.
>
> On Sun, May 22, 2011 at 10:27 PM, <erickbee at gmail.com> wrote:
>>
>> Anyone seen this before? Have triple checked phone setup, removed user
>> from cucm and ldap, added back and same issue.
>>
>> One user can't login to cad on any desktop, saids line is restricted. Rest
>> of 50+ agents have no problem.
>>
>> Uccx 8.5.1 Su1 (upgraded and no change) with Cucm 8.5.1 without su1 yet.
>>
>> Thanks, Erick
>>
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>
>