[cisco-voip] Cisco 7940 with THREE LINES
David Zhars
dzhars at gmail.com
Tue May 24 09:58:03 EDT 2011
I thought I had sent this a day or so ago, but I must not have!
I'll try to explain and keep it brief!!
2801 in H.323 mode. A call center area, with an administrator out front.
The CC can answer all lines, but should only answer the two admin lines if
admin is not at her desk (they can see through the window). The problem
being that the 7940 on the admin desk uses 1 line for her internal
extension, and I see in CM the 2nd line is assigned connection plar 5002
(which is Admin line 1). How would I direct connection plar 5003 (admin
line 2) to her also?? (Keeping in mind of course that if CC looks through
the window and she's not there, they should pick up the ringing line on
their 7914).
The way it works now with plar 5002, is it rings in both spots (admin and
CC). We'd like to do the same thing with 5003.
Thank you!
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