[cisco-voip] CUDAC - Department Attendant Console - Keyboard Shortcuts - Control A to Answer

[Bennie Grant]

Jason - that's definitely wrong, that looks like the keyboard shortcuts for the old, EOL product - not CUxAC

Could you please unicast me the Cisco SO for this order - I'll take it up internally to put a stop to it

Cheers

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Sent from mobile device, please pardon the brevity.

On May 25, 2011, at 23:07, "Jason Aarons (AM)" <jason.aarons at dimensiondata.com<mailto:jason.aarons at dimensiondata.com>> wrote:

The customer purchased CUDAC, in the box came a “Keyboard Shortcuts” for the top of keyboard, along with the paper CUDAC license.  See photo.

I don’t think Ctrl + A works in CUDAC.   That somehow Cisco is putting these long thin slips

of paper in the CUDAC box by mistake. Maybe they had printed too many back in the 4.1 days?

<image001.jpg>

Has anyone gotten CUDAC to work with the Control + keys like the old AC?

In short the customer didn’t have a Queue for the old AC but used it to control the line on the phone, lookup/transfer and are worried that if they are not logged into CUDAC client they can’t get calls on the handset.
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