[cisco-voip] Cisco Unified Enterprise Attendant Console

[Buchanan, James]

Hello,

It is true that the CUEAC solution does not function like an old hardware-based console, especially with the calls being handled by the software initially. I have been reading a lot about CUEAC 8.6 and some improvements that will be coming with that release. You might check with ARC about that. Otherwise, if they are seeking a console like their old console, and if you do not require call queuing, I would recommend a 7965 with 7916 side cars or a 9951 with the sidecars that come with that. I've had customers use those with great success.

Thanks,

James Buchanan | Technology Manager, UC | South Region | Presidio Networked Solutions
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at ctiusa.com>
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com<http://www.presidio.com/>
CCIE #25863, Voice


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of zohaib shabir
Sent: Thursday, May 26, 2011 1:46 AM
To: cisco-voip at puck-nether.net
Subject: [cisco-voip] Cisco Unified Enterprise Attendant Console

Hi All,

We have just deployed CUEAC 3.1, and found its be default behavior is not what an operator of  normal TDM Based console expects. I have two sites where i have deployed this solution. One is having an Old Siemens Exchange and other a new Avaya S8700 Exchange, on both cases operators their have found it contrary to the working of an standard hardware based console and are not satisfied with it. Do all of you have the same concerns about the product or are satisfied with the behavior it provides. Looking forward for some comments.

--
Thank and Regards,
Zohaib Shabir
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