[cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at a time

Sat May 28 14:26:02 EDT 2011

Check the forums on arcsolutions.com, sounds like either your CTI Port or Device>Phone doesn't have 4/2 for Maximum Number Calls/Busy Trigger.  I set my Operator phone to 6/1 so on Overflow mode they can only handle on call at a time.  During Ring In you can't Transfer until you Answer the Ring In.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Kevin Damisch
Sent: Friday, May 27, 2011 3:13 PM
To: Bennie Grant; BARANOWSKI, Hernan; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at a time

Bennie,

How do you do step 4 from "within" the client, not by using the phone?  I am using the 8.5.1.1 CUEAC server and client.  When I have a call parked in a park slot, I can then answer another incoming call from any of the queues.  I answer the call, and if I try to drag and drop that call over to the park slot with the call that I want to join it to, the cursor changes to the icon with a circle and line through it indicating that this is not allowed.  I've tried the same thing with a held call too, but no luck.  The ONLY method of transferring or conferencing these 2 calls to join them together is to use the phone itself with the softkeys and dialpad.  We are looking for the best method of using the application (not the phone) to perform the Join and DirTrfr softkey functions of a phone.

Is this possible?

Thanks,
Kevin

From: Bennie Grant [mailto:Bennie.Grant at mettoni.com]
Sent: Monday, March 21, 2011 10:39 AM
To: Kevin Damisch; BARANOWSKI, Hernan; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at a time

Essentially yes, although you would achieve it with a  different call flow:

1)      Operator answers first call

2)      Operator parks the first call

3)      Operator answers second call

4)      If operator wishes to join the 2 calls together, the operator either TRANSFERS the call to the call park back, or conferences in the call park bay, and the calls are connected

Thanks

From: Kevin Damisch [mailto:kevin.damisch at vitalsite.com]
Sent: Monday, March 21, 2011 11:37 AM
To: Bennie Grant; BARANOWSKI, Hernan; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at a time

Bennie,

So, if we configure forced delivery, is it possible to have a single operator handle multiple calls, then join them from within the AC client similar to using the Join softkey as we would do via the phone itself?

Thanks,
Kevin

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bennie Grant
Sent: Monday, March 21, 2011 10:27 AM
To: BARANOWSKI, Hernan; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at a time

There are no limitations with the 60 day license. It sounds like you are sending calls directly to the handset of the phone, which is not supported and will cause these issues

Ensure that you are routing calls through the QUEUES, and if you want the phone to ring, enable the "forced delivery" mode on the server settings. Then, the system will handle the calls & queuing for you, as opposed to trying to juggle them all on the handset directly

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of BARANOWSKI, Hernan
Sent: Monday, March 21, 2011 11:12 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at a time
Importance: High

Hi all:

I installed the CUEAC in our customer and when we were doing tests presents the problem of subject.

We can only answer a call at a time. To answer another call, leave the active standby. Is this normal behavior of the product?.

With the Callmanager AC, this could be done without problems. Then do a join in the calls, transfers, etc.

Is there any document with this kind of specifications? Number of active calls, etc?

We are using a trial version for 60 days. This version has limitations?

Best regards
_________________________________________________
Hernan Baranowski
Systems Engineer / Southern Cone
Logicalis
Tel: +54 11 4344-0400
hernan.baranowski at la.logicalis.com<mailto:hernan.baranowski at la.logicalis.com>
Peru 327 - CABA - Argentina - C1067AAG
www.la.logicalis.com<http://www.la.logicalis.com/>
_________________________________________________
Business and technology working as one

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This email and any files transmitted with it are confidential and

intended solely for the use of the individual or entity to whom they

are addressed. If you have received this email in error please notify

the system manager.  http://www.mettoni.com

Mettoni Ltd

Registered in England and Wales: 4485956

Ashfords House, Grenadier Road, Exeter, EX1 3LH

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This communication (including any attachments) is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended recipient, any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify Vital Support Systems at 515 334 5700 and delete or destroy all copies and the original document.

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