[cisco-voip] Feedback on JTAPI feature changes in UCM 8 and impact on UCCx 8+

[Ed Leatherman]

Hi Bill,

This was NOT something I had picked up on, and it does stink. Thanks
for pointing it out. I have several  call centers that use shared
lines for some of the same reasons you've stated. For the most part
they are not doing live monitoring or workflow based recording,
however this makes me nervous that there could be other consequences.

Ed

On Tue, Nov 1, 2011 at 10:28 AM, Bill Talley <btalley at gmail.com> wrote:
> I think we were all probably aware that agent extensions could not be shared
> lines, nor could the agent extensions be members of line groups.   Some of
> you may have already picked up on this from the UCCx 8.x release notes, but
> as of UCCx 8.0(3) a shared line extension cannot even exist on an agent
> phone.    Even further, as of UCCx 8.5(1) a line group extension cannot even
> exist on the same phone as an agent extension.  I'm told this is due to
> changes in JTAPI in UCM that allows device monitoring versus line
> monitoring?
>
> We've discovered that adding shared lines or line group members to an agent
> phone in UCCx 8.5 or higher breaks live monitoring and workflow based
> recording and a resolution is not TAC supported due to the changes noted
> above.
>
> Are any of you on the list utilizing non-agent lines on an agents phone as a
> line group member or shared line?   We've used this in the past for things
> like ACD overflow, priority call overflow, voicemail zero out, etc.
>
> Thanks
> Bill
>
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-- 
Ed Leatherman