[cisco-voip] Voip Voice Recording software

[Nicholas Samios]

Forgot user steps;

-       Grant recording LDAP user (or appuser if no LDAP bind) CTI permissions - enabled, allow call recording, monitor etc

-       Associate devices/DN to be recorded with the above user

That’s pretty high level on how you set it up with CUCM - good luck!

Cheers,
Nick

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Nicholas Samios
Sent: Saturday, November 19, 2011 8:21 PM
To: Rab; Matthew Berry
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Voip Voice Recording software

Active recording is what you’re referring to as ‘dual media forking’ from the handset – Built in Bridge in CUCM lingo.

We use NICE active recording across 5 CUCM clusters works great - plus no need to SPAN the network!

Pretty seamless to provision on the CUCM side;

-    Setup recording profile for handsets, defined DP

-    Setup SIP Trunk(s) – or CUBE to demarc

-    Destination pattern to Recording RG/RL for profile to invoke

-    Set handsets to BiB ON and DN recording option/profile to app invoked (for active)

See this for more detail;
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC6.0.1/features_apps/CMmonrec.html

Refer to the Monitoring and Recording section of Feature & Services guides for your CUCM version on how to configure - we use 6.1x flavours;
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsmr.html

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Rab
Sent: Saturday, November 19, 2011 7:31 PM
To: Matthew Berry
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Voip Voice Recording software

Matt, could you share your experience and let us know why you wouldn't recommend Verint?

I have a major deployment coming up using their latest recording product with 'dual media forking' from the handsets!

Kinda worried now! :)

On 19 Nov 2011, at 01:11, Matthew Berry <matthew.berry at cdw.com<mailto:matthew.berry at cdw.com>> wrote:
We've deployed a fair number of Calabrio (QM). In the past, I've seen Verint, but would not recommend it.

Thanks!

Matthew Berry, CCIE #26721 (Voice)
Sr. Unified Communications Engineer, CDW
+1.763.592.5987  |  protocol.by/matthewberry

On Nov 18, 2011, at 5:48 PM, Erick wrote:

I've used the Telrex product in the past but at the time (5years ago) it was a pain to configure.

On Nov 18, 2011, at 5:21 PM, Leslie Meade <lmeade at salientnetworks.com<mailto:lmeade at salientnetworks.com>> wrote:
What is everyone using these days..

Salient Service
760.930.2636<tel:760.930.2636>, support at salientnetworks.com<mailto:support at salientnetworks.com>
Request Line (moves adds and changes only)
760.930.2699<tel:760.930.2699>, macs at salientnetworks.com<mailto:macs at salientnetworks.com>
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