[cisco-voip] Voip Voice Recording software

[Rab]

That's great, thanks for the info, very useful..

On 19 Nov 2011, at 09:28, Nicholas Samios <nsamios at staff.iinet.net.au> wrote:

> Forgot user steps;
> -       Grant recording LDAP user (or appuser if no LDAP bind) CTI permissions - enabled, allow call recording, monitor etc
> -       Associate devices/DN to be recorded with the above user
>  
> That’s pretty high level on how you set it up with CUCM - good luck!  
>  
> Cheers,
> Nick
>  
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Nicholas Samios
> Sent: Saturday, November 19, 2011 8:21 PM
> To: Rab; Matthew Berry
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Voip Voice Recording software
>  
> Active recording is what you’re referring to as ‘dual media forking’ from the handset – Built in Bridge in CUCM lingo.
>  
> We use NICE active recording across 5 CUCM clusters works great - plus no need to SPAN the network!
>  
> Pretty seamless to provision on the CUCM side;
> -    Setup recording profile for handsets, defined DP
> -    Setup SIP Trunk(s) – or CUBE to demarc
> -    Destination pattern to Recording RG/RL for profile to invoke
> -    Set handsets to BiB ON and DN recording option/profile to app invoked (for active)
>  
> See this for more detail;
> http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC6.0.1/features_apps/CMmonrec.html
>  
> Refer to the Monitoring and Recording section of Feature & Services guides for your CUCM version on how to configure - we use 6.1x flavours;
> http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsmr.html
>  
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Rab
> Sent: Saturday, November 19, 2011 7:31 PM
> To: Matthew Berry
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Voip Voice Recording software
>  
> Matt, could you share your experience and let us know why you wouldn't recommend Verint? 
>  
> I have a major deployment coming up using their latest recording product with 'dual media forking' from the handsets! 
>  
> Kinda worried now! :)
> 
> 
> On 19 Nov 2011, at 01:11, Matthew Berry <matthew.berry at cdw.com> wrote:
> 
> We've deployed a fair number of Calabrio (QM). In the past, I've seen Verint, but would not recommend it.
> 
> Thanks!
> 
> Matthew Berry, CCIE #26721 (Voice)         
> Sr. Unified Communications Engineer, CDW
> +1.763.592.5987  |  protocol.by/matthewberry
>  
> On Nov 18, 2011, at 5:48 PM, Erick wrote:
>  
> 
> I've used the Telrex product in the past but at the time (5years ago) it was a pain to configure.
> 
> On Nov 18, 2011, at 5:21 PM, Leslie Meade <lmeade at salientnetworks.com> wrote:
> 
> What is everyone using these days.. 
>  
> Salient Service
> 760.930.2636, support at salientnetworks.com
> Request Line (moves adds and changes only)
> 760.930.2699, macs at salientnetworks.com
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