[cisco-voip] Voip Voice Recording software

[Casper, Steven]

We are trying to set up a Nice Perform Call Recording environment and are running into problems. We have our system and all of our users set up as Nick describes and everything seems to works, then out of the blue the Call Manager seems to stop sending RTP from the BIB for various telephones. The fix is to unassociate and re-associate the users telephone to the NiceCTI application user. We have a TAC and a NICE case open but so far have not been able to resolve. Has anyone else that has deployed Nice Perform ran into this? Running CUCM 7.1.5.11900-6 7 and Nice Perform 3.2

Thanks
Steve

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Nicholas Samios
Sent: Saturday, November 19, 2011 4:28 AM
To: Rab; Matthew Berry
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Voip Voice Recording software

Forgot user steps;

-       Grant recording LDAP user (or appuser if no LDAP bind) CTI permissions - enabled, allow call recording, monitor etc

-       Associate devices/DN to be recorded with the above user

That’s pretty high level on how you set it up with CUCM - good luck!

Cheers,
Nick

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Nicholas Samios
Sent: Saturday, November 19, 2011 8:21 PM
To: Rab; Matthew Berry
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Voip Voice Recording software

Active recording is what you’re referring to as ‘dual media forking’ from the handset – Built in Bridge in CUCM lingo.

We use NICE active recording across 5 CUCM clusters works great - plus no need to SPAN the network!

Pretty seamless to provision on the CUCM side;

-    Setup recording profile for handsets, defined DP

-    Setup SIP Trunk(s) – or CUBE to demarc

-    Destination pattern to Recording RG/RL for profile to invoke

-    Set handsets to BiB ON and DN recording option/profile to app invoked (for active)

See this for more detail;
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC6.0.1/features_apps/CMmonrec.html

Refer to the Monitoring and Recording section of Feature & Services guides for your CUCM version on how to configure - we use 6.1x flavours;
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsmr.html

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Rab
Sent: Saturday, November 19, 2011 7:31 PM
To: Matthew Berry
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Voip Voice Recording software

Matt, could you share your experience and let us know why you wouldn't recommend Verint?

I have a major deployment coming up using their latest recording product with 'dual media forking' from the handsets!

Kinda worried now! :)

On 19 Nov 2011, at 01:11, Matthew Berry <matthew.berry at cdw.com<mailto:matthew.berry at cdw.com>> wrote:
We've deployed a fair number of Calabrio (QM). In the past, I've seen Verint, but would not recommend it.

Thanks!

Matthew Berry, CCIE #26721 (Voice)
Sr. Unified Communications Engineer, CDW
+1.763.592.5987  |  protocol.by/matthewberry

On Nov 18, 2011, at 5:48 PM, Erick wrote:

I've used the Telrex product in the past but at the time (5years ago) it was a pain to configure.

On Nov 18, 2011, at 5:21 PM, Leslie Meade <lmeade at salientnetworks.com<mailto:lmeade at salientnetworks.com>> wrote:
What is everyone using these days..

Salient Service
760.930.2636<tel:760.930.2636>, support at salientnetworks.com<mailto:support at salientnetworks.com>
Request Line (moves adds and changes only)
760.930.2699<tel:760.930.2699>, macs at salientnetworks.com<mailto:macs at salientnetworks.com>
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip
************************************
This email may contain privileged and/or confidential information that is intended solely for the use of the addressee.  If you are not the intended recipient or entity, you are strictly prohibited from disclosing, copying, distributing or using any of the information contained in the transmission.  If you received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy.  This communication may contain nonpublic personal information about consumers subject to the restrictions of the Gramm-Leach-Bliley Act and the Sarbanes-Oxley Act.  You may not directly or indirectly reuse or disclose such information for any purpose other than to provide the services for which you are receiving the information.
There are risks associated with the use of electronic transmission.  The sender of this information does not control the method of transmittal or service providers and assumes no duty or obligation for the security, receipt, or third party interception of this transmission.
************************************
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20111121/ef18a7b8/attachment.html>